Top 25 CRMs for Calling: An Overview of the Best Systems

CPAshka - CRM for dropshipping in Ukraine. Automates accounting of dropshippers, orders and payments. Integrates with popular call services, which simplifies customer processing.

Main Benefits

• Accounting for dropshippers. Automatic calculation of earnings and debts of each partner, no manual calculations.
• Sales automation. Forget about the routine, focus on developing your business.
• Convenient analytics. Track key performance indicators and make informed decisions.
• Integration with Nova Poshta. Fast order processing and shipment tracking in one place.

Characteristics

• Dropshipping automation
• Convenient call accounting
• CPA profit calculation
• CRM for Ukraine
• Quick integration with the API

LP-CRM - CRM for commodity business, e-commerce and service sector. Optimize sales and customer communications with convenient tools, including telephony integration. Increase the efficiency of calls with LP-CRM!

Main Benefits

• Saving time. Automation of routine tasks frees up time for strategic decisions and communication with customers.
• Increase sales. Effective management of leads and deals increases conversion and profit.
• Ease of use LP-CRM. Intuitive interface, quick training, easy implementation for your business.
• Analytics and reports. Get valuable data on productivity, sales and customers to make informed decisions.

Characteristics

• Sales automation
• User-friendly interface
• Integration with telephony
• Real-time reporting
• 24/7 customer support

NetHunt CRM - CRM for Gmail that integrates with your email. Manage leads, sales funnels, and automate processes directly from Gmail. An effective solution for organizing calls and communicating with customers.

Main Benefits

• Gmail integration. Manage leads, sales, and customer support directly from your Gmail inbox.
• Time saving. All the necessary information about customers is always at hand, in a familiar interface.
• Sales funnel automation. Automate routine tasks to focus on sales.
• Reporting and analytics. Get detailed reports to improve your sales and marketing strategy.

Characteristics

• CRM in Gmail
• Email integration
• Sales automation
• Lead management
• Sales funnels

Nutshell is a simple CRM with built-in email marketing, designed for B2B teams. An effective solution for customer management and marketing automation. An ideal choice for increasing sales and improving customer engagement.

Main Benefits

• Intuitive interface. Easy to use, minimum training for the team.
• Powerful automation. Time saving, focus on sales, not on routine.
• Email marketing built in. Send emails, track results, all in one place.
• Convenient customer management. All customer information in one place, easy access.

Characteristics

• Intuitive interface
• Call automation
• Email marketing in CRM
• B2B orientation
• Easy integration

SalesDrive: CRM for online stores that optimizes calls! Integration with marketplaces, delivery, payments, and warehouse. Automate order processing and increase sales. The ideal CRM for effective customer relationship management!

Main Benefits

• Integration SalesDrive. All communication channels in one place for better customer service.
• Sales automation. Free up time by automating routine tasks, such as order processing.
• Call control. Record and analyze conversations to improve service quality.
• SalesDrive Reporting. Get detailed reports to analyze performance and make decisions.

Characteristics

• Call automation
• Integrations for e-commerce
• User-friendly interface
• Increased sales
• 24/7 support

Close - CRM built for sales. Focused on phone calls and automated email newsletters. An ideal choice for sales teams looking to increase sales and improve customer communication.

Main Benefits

• Increased sales. Close helps close more deals by integrating calls and emails in one place.
• Time saving. Automation of routine allows you to focus on communicating with customers.
• Team productivity. All contacts and communication history in one place for efficient work.
• Personalized approach. Set up email series and call customers on time for better results.

Characteristics

• Telephony integration
• Call automation
• Sales funnel
• Call analytics
• Effective email series

Salesforce Sales Cloud is a leading CRM market player that helps build effective sales funnels. Powerful analytics, automation, and telephony integration to increase call conversion and optimize sales department operations.

Main Benefits

• Increased sales. Optimize the sales funnel and increase company profits.
• Personalized experience. Increase customer loyalty through an individual approach.
• Powerful analytics. Gain deep insights for informed decision-making.
• Effective collaboration. Unite sales teams for better results.

Characteristics

• Call automation
• Convenient sales funnel
• Powerful analytics
• Integration with services
• CRM market leader

Pipedrive - CRM designed to increase deal conversion! Visualize your sales process with intuitive pipelines and easily close more deals. Integrate with telephony and turn calls into successful sales!

Main Benefits

• Increase Sales. Pipedrive optimizes the funnel, helping to close more deals faster.
• Visual pipeline. Clear vision of each deal at every stage of sales.
• Telephony integration. Make calls directly from Pipedrive, capturing the entire history.
• Routine automation. Automatic reminders and tasks save you time and effort.

Characteristics

• Sales Visualization
• Call Integration
• Routine Automation
• User-friendly interface
• Conversion Increase

KeepinCRM is a simple CRM for small and medium-sized businesses. Manage customers, tasks, deals, inventory, and finances in one place. Integrate telephony and make calls directly from CRM! Optimize sales and improve customer service.

Main Benefits

• Easy customer accounting. All customer information in one place, quick access to communication history.
• Sales management. Increase sales by tracking deals and analytics.
• Task organization. Effective planning and control of your team's tasks.
• Financial control. Track income and expenses, keep track of finances in KeepinCRM.

Characteristics

• Intuitive interface
• Call automation
• Customer/deal accounting
• Financial control
• Convenient integration

SuiteCRM: a powerful open-source CRM for optimizing calls and managing customers. Flexible customization to meet your business needs. Integrate IP telephony and improve communication!

Main Benefits

• Free Open-Source. Full control over data and code, without license fees!
• Flexible customization. Adapt to business needs, integrate with other services.
• Improved communication. Convenient maintenance of the customer base and interaction history.
• Detailed analytics. Track sales performance and improve strategies.

Characteristics

• CRM for calls
• SuiteCRM: Open source
• Flexible customization
• Call automation
• Telephony integration

HubSpot CRM - Powerful and free CRM to streamline calls, sales, marketing, and support. Integrate telephony, automate routine tasks, and improve communication efficiency! All in one platform.

Main Benefits

• Free base. Start with a free CRM, expand as needed.
• Unified platform. All customer data in one place, for consistent work.
• Automation. Save time and resources with automated tasks.
• Clear analytics. Get accurate reports for making sales and marketing decisions.

Characteristics

• Free CRM for calls
• Call automation
• Integration with HubSpot
• Call analytics
• User-friendly interface

Creatio (Sales) - low-code CRM platform for sales and call center automation. Effectively manage customers and increase call conversion with built-in tools and flexible process customization.

Main Benefits

• Sales automation. Optimize the funnel, increase conversion, close more deals faster.
• Intelligent call processor. Identify customers, record history, personalize communication.
• Low-code customization. Change business logic without code, adapt to the needs of the company.
• Complete customer view. 360° view: history, needs, previous contacts - all in one place.

Characteristics

• CRM for effective calls
• Creatio sales automation
• Low-code CRM solutions
• Process-driven CRM platform
• Integration with telephony

Bitrix24 - CRM and workspace for effective sales. Integrated IP telephony, call automation, contact center, and project management - all in one system! The perfect solution for your business.

Main Benefits

• Telephony integration. Call clients directly from Bitrix24, record conversations, and analyze performance.
• Sales automation. Create sales funnels, automate tasks, and monitor deals.
• Convenient contact center. Unite all communication channels in one place for quick processing of requests.
• Project organization. Manage projects, tasks, and collaborate with the team in a single space.

Characteristics

• Telephony integration
• Sales automation
• User-friendly interface
• Comprehensive solution
• Cloud solution

Zoho CRM - cloud-based CRM for sales, marketing, and customer support automation. Integrate telephony to efficiently manage calls, increase productivity, and improve service quality. An ideal solution for optimizing customer communications.

Main Benefits

• Increased sales. Automate routine tasks, analyze data, and close more deals with Zoho CRM.
• Centralized database. All customer information in one place for better service.
• Improved communication. Unify communication channels for faster customer response.
• Marketing automation. Attract more leads and convert them into customers with Zoho CRM.

Characteristics

• Call automation
• Zoho CRM integration
• Cloud solution
• Call reporting
• Increased sales

Insightly - CRM with project integration, designed for small and medium-sized businesses. Manage clients and projects in one place, integrate with your favorite tools to increase the efficiency of calls and communications. Optimize sales and build strong relationships with Insightly!

Main Benefits

• Convenience of communications. The entire history of communication with the client in one place for effective interaction.
• Simple project management. Plan, track, and complete projects on time, without extra effort.
• Integration with other services. Easily connect the tools you need to optimize your work.
• SMB Support. A solution designed to meet the needs of small and medium-sized businesses.

Characteristics

• CRM for small businesses
• Convenient calls in CRM
• IP-telephony integration
• Sales automation
• Project management

SugarCRM - flexible CRM with open architecture, ideal for B2B sales. Enhance your calling capabilities by integrating SugarCRM for effective customer and deal management.

Main Benefits

• Open source. Full customization to business needs and integration with any services.
• B2B focus. Tools for complex sales, lead generation and deal management.
• Routine automation. Saving managers' time, increasing productivity and customer satisfaction.
• Flexible reporting. Real-time data analysis for informed decision making and forecasting.

Characteristics

• Integration with telephony
• Call automation
• Call center analytics
• Open source SugarCRM
• Customization for B2B needs

Freshworks CRM (Freshsales) - CRM system with built-in telephony, email and AI assistant. A convenient sales platform to help increase call efficiency and improve customer relationships. The perfect solution for your business!

Main Benefits

• Integrated telephony. Call customers directly from CRM, record communication history automatically.
• AI assistant. Automates routine tasks, helps make informed decisions.
• Effective email newsletters. Personalized email campaigns increase customer engagement.
• User-friendly interface. Easy navigation and intuitive functionality.

Characteristics

• Integrated telephony
• Simple interface
• AI sales assistant
• Call automation
• Call reporting

Capsule CRM is a simple CRM system for managing contacts, deals, and projects. Optimize call handling and improve customer communication. An ideal solution for small and medium-sized businesses.

Main Benefits

• Simple contact management. Keep all customer information in one place for quick access.
• Convenient deal management. Track deal progress and improve conversion with visual tools.
• Effective collaboration. Work together on projects and deals, exchange information.
• Sales automation. Increase team productivity and close more deals faster.

Characteristics

• Easy to use
• Customer and deal tracking
• Integration with telephony
• Convenient for teams
• Project management

OneBox OS: CRM/ERP platform for businesses of any size. Automate processes, integrate telephony, manage warehouse and documents in a single system. Optimize calls and improve team efficiency!

Main Benefits

• A single platform. Everything: telephony, tasks, warehouse - in OneBox OS for easy management.
• Sales growth. Communication automation increases the number of successful deals.
• Call control. Record conversations, analyze, improve service quality.
• Effective team. Shared data access, fast communication, coordinated work.

Characteristics

• Telephony integration
• Call automation
• User-friendly interface
• Customer accounting
• OneBox OS support

Keap (formerly Infusionsoft) is a CRM and marketing automation built for entrepreneurs. Effectively manage customers, automate communications, and increase sales. The perfect solution to automate calls and improve customer engagement.

Main Benefits

• Increase Sales. Automate your sales funnel, attract more leads and convert them into customers.
• Save Time. Marketing and sales automation frees up time to grow your business.
• Personalized Communication. Send targeted messages that increase customer loyalty.
• Centralized Management. All customer data and interactions in one place for better control.

Characteristics

• CRM for calls
• Marketing automation
• User-friendly interface
• 24/7 customer support
• Sales growth

Agile CRM combines sales, marketing, and service in one platform. The perfect solution for customer management and call automation. Everything you need for effective customer work, in one interface!

Main Benefits

• Saving time. Automate routine, focus on sales.
• Clear interface. All sales, marketing and service features in one window.
• Improving communication. Effective interaction with clients, personalized approach.
• Cost optimization. Everything you need for business growth in one tool.

Characteristics

• All in one: CRM, marketing, service
• Call automation
• Integration with other services
• User-friendly interface
• Customer support

Microsoft Dynamics 365 Sales - CRM for efficient sales. Integration with Microsoft 365 and Copilot automates routine tasks, optimizes the sales funnel, and provides intelligent prompts. An ideal choice for increasing call conversion!

Main Benefits

• Integration with Microsoft 365. Easy interaction with Outlook, Teams and other tools.
• Copilot for sales. AI assistant for data analysis and communication improvement.
• Automation of routine tasks. Simplifies sales processes, freeing up time for customers.
• Analytics and reports. Get a complete overview of the sales team's performance.

Characteristics

• Integration with 365
• Copilot for sales
• Call automation
• Real-time reporting
• Customer personalization

monday sales CRM - Flexible CRM system for sales departments, built on the monday.com platform. Organize calls, track deals, and automate workflows to increase sales!

Main Benefits

• Centralization of data. Store all customer information in one place for better control.
• Automation of routine. Forget about repetitive tasks and focus on sales.
• Integration with monday.com. Easily combine with other monday.com tools.
• Convenient deal management. Track deal progress and increase conversion.

Characteristics

• Integration with monday.com
• Automation of calls
• User-friendly interface
• Sales analytics
• 24/7 Customer Support

Vtiger CRM is the only platform for Sales, Marketing, and Help Desk. Looking for a CRM for effective customer management and convenient calls? Vtiger CRM offers powerful tools for sales management, marketing automation, and quality customer support.

Main Benefits

• Increase sales. Vtiger CRM helps manage leads and deals more effectively, increasing conversion and profit.
• Improved service. With Vtiger, customer support becomes fast and personalized, which increases their loyalty.
• Data centralization. All customer information in one place for a better understanding of needs and interaction history.
• Marketing optimization. Automate mailings, analyze results, and personalize campaigns for maximum effect.

Characteristics

• Telephony integration
• Call automation
• Call reporting
• Vtiger: 360° customer view
• Sales and service support

Apptivo is a suite of business applications with CRM at its heart. The perfect solution for SMBs, simplifying customer, sales, and marketing management. Streamline your calls and customer communication with Apptivo!

Main Benefits

• Convenient call tracking. Record all calls, customer communication history in one place.
• Effective communication. Improve customer interaction through call integration.
• Sales optimization. Increase conversion and close more deals through call analysis.
• Apptivo + calls = success. Complete set of Apptivo tools to grow your business.

Characteristics

• Apptivo CRM for calls
• Telephony integration
• Sales automation
• Call reporting
• Cloud solution for SMB