TOP 15 CRMs for Online Stores: 2024 Ranking
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Choose a CRM for Your Business

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automation of work with dropshippers and accurate profit accounting. Optimize your business, manage orders and increase sales! The perfect solution for online stores.

Main Benefits

  • Automatic calculation. CPAshka accurately calculates payments to dropshippers, minimizing manual work.
  • Convenient management of dropshippers. Easily organize collaboration, track orders and communication.
  • Fast integration. Easily connects to your platform, saving time and resources.
  • Profit optimization. CPAshka helps increase profits by effectively managing dropshipping.

Main Parameters

  • Dropshipping automation
  • Convenient partner accounting
  • Easy profit control
  • Integration with platforms
  • Sales optimization
CPAshka
№2

LP-CRM

LP-CRM - CRM system created for the commodity business, e-commerce and services sector. Optimize sales, manage customers and increase the profit of your online store! Automation and convenience in one solution.

Main Benefits

  • Зрозумілий інтерфейс. Easy to learn and start working with LP-CRM, even without experience.
  • Sales automation. LP-CRM automates routine tasks, increasing sales and profits of your business.
  • Effective customer support. With LP-CRM, you will improve service and customer loyalty, responding to requests instantly.
  • Analytics and reports. Get key business indicators to make informed decisions with LP-CRM.

Main Parameters

  • Sales automation
  • User-friendly interface
  • Integration with marketplaces
  • 24/7 customer support
  • Analytics and reports
LP-CRM
№3

Zoho CRM

Zoho CRM - cloud CRM for online store. Automate sales, marketing and customer service in a single system. Increase customer loyalty and increase profits with Zoho CRM!

Main Benefits

  • Збільшення продажів. Zoho CRM helps attract more customers and increase the average order value.
  • Marketing automation. Personalized mailings and customer segmentation for effective campaigns.
  • Service improvement. Quick processing of requests and increased customer loyalty.
  • Integration with platforms. Easy connection to popular CMS and delivery services.

Main Parameters

  • Sales automation
  • Integration with eCommerce
  • User-friendly interface
  • 24/7 customer support
  • Analytics and reports
Zoho CRM
№4

Odoo CRM

Odoo CRM - a CRM module in the Odoo ecosystem, ideal for online stores. Integration with other Odoo business applications provides comprehensive sales, marketing, and customer service management. Optimize your online business with Odoo CRM!

Main Benefits

  • Єдина платформа. Odoo CRM is integrated with all business applications, from warehouse to accounting.
  • Sales growth. Effective lead and deal management, increased profits.
  • Improved service. Complete customer history for fast and personalized support.
  • Automation of routine. Free up team time for strategic tasks with Odoo CRM.

Main Parameters

  • Sales automation
  • Website integration
  • Reporting and analytics
  • Customer management
  • Odoo ERP support
Odoo CRM
№5

Creatio (Sales)

Creatio (Sales) - low-code CRM for online stores. Automate sales, marketing, and service with processes tailored to your business. Optimize your sales funnel and increase customer loyalty.

Main Benefits

  • Automation of sales. Automate routine tasks to focus on customers.
  • Easy setup. The low-code platform allows you to quickly adapt the solution.
  • Increasing loyalty. Personalized communication increases customer satisfaction.
  • Real-time analytics. Get reports for making informed sales decisions.

Main Parameters

  • Automation of sales
  • Easy setup
  • User-friendly interface
  • Integration with the store
  • Creatio support
Creatio (Sales)
№6

HubSpot CRM

HubSpot CRM - powerful, free CRM for your online store. Manage marketing, sales and customer support in one place. Optimize your sales funnel and improve customer experience.

Main Benefits

  • Free core. Start now, at no cost, with basic features for growth.
  • Single platform. All customer data and tools in one place.
  • Sales growth. Automate the sales funnel, increase profits.
  • Support improvement. Quick response to customer requests, increased loyalty.

Main Parameters

  • Sales automation
  • Easy integration
  • Free CRM
  • Marketing + sales
  • Customer support
HubSpot CRM
№7

amoCRM

amoCRM - CRM with a focus on messengers, ideal for online stores. Chat funnels, chatbots, and omnichannel will help you increase sales and improve communication with customers.

Main Benefits

  • More sales. Manage customers in messengers, increase conversion.
  • Omnichannel. All communication with the client in one window, convenient.
  • Automation. Chatbots respond 24/7, save your time.
  • Personalization. Communicate with each client individually, increase loyalty.

Main Parameters

  • Sales automation
  • Integration with messengers
  • User-friendly interface
  • 24/7 customer support
  • Analytics and reports
amoCRM
№8

Nutshell

Nutshell is a simple CRM + email marketing platform designed for B2B teams. Streamline your online store's sales and build strong customer relationships with Nutshell's marketing automation and user-friendly interface.

Main Benefits

  • Clear Interface. Easy navigation and quick onboarding for the entire team.
  • Sales Automation. Increase profits by automating routine tasks.
  • Effective Email Marketing. Engage customers with targeted mailings from Nutshell.
  • Full Integration. Unite all tools into a single platform.

Main Parameters

  • CRM for e-commerce
  • Sales Automation
  • Email Marketing
  • User-Friendly Interface
  • B2B Support
Nutshell
№9

SuiteCRM

SuiteCRM is a powerful open-source CRM system ideal for online stores. Flexible customization to your needs, sales automation and improved customer service.

Main Benefits

  • Відкритий код. Full freedom of customization and integration, without dependence on the supplier.
  • Flexible adaptation. Easy to adapt to the needs of your online business and scaling.
  • Comprehensive management. Optimize sales, marketing and customer support in one place.
  • Cost savings. The absence of license fees allows you to invest in development.

Main Parameters

  • Sales automation
  • Customer management
  • Analytics and reports
  • Open source, flexibility
  • Integration with the store
SuiteCRM
№10

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for increasing sales of your online store. Deep integration with Microsoft 365 and Copilot for automation, personalized customer interactions, and efficient sales management. Optimize your sales funnel and increase customer loyalty!

Main Benefits

  • Full 365 integration. Optimize processes by uniting sales, marketing, and service in a single Microsoft ecosystem.
  • Copilot Artificial Intelligence. Personalized recommendations, automatic report generation, and sales forecasts for better results.
  • Sales Automation. Free up time for customers by automating routine tasks, increasing team efficiency.
  • User-friendly interface. Intuitive design, easy training, quick access to necessary information for productive work.

Main Parameters

  • Sales Automation
  • Convenient Integration
  • Fast Data Analysis
  • Copilot Support
  • Flexible Customization
Microsoft Dynamics 365 Sales
№11

SalesDrive

SalesDrive - CRM for online stores. Automate your business: integration with marketplaces, delivery, payment systems, warehouse. Manage orders, customers, and analyze sales in one place!

Main Benefits

  • SalesDrive Integrations. Everything in one place: marketplaces, delivery, payments, warehouse - easy management!
  • Increased Sales. Analyze data to increase your store's profit.
  • Automation of routine tasks. Forget about manual order processing and customer management.
  • Personalized approach. With SalesDrive, you can easily create a unique experience for each customer.

Main Parameters

  • Sales Automation
  • Integrations with marketplaces
  • Convenient customer management
  • Warehouse Management Optimization
  • Reporting and Analytics
SalesDrive
№12

OneBox OS

OneBox OS - CRM/ERP platform for online stores. Automate processes, manage inventory, telephony and document flow in a single system. Everything for effective sales and satisfied customers!

Main Benefits

  • Order automation. Order processing without human intervention, saving time, avoiding errors.
  • Unified data space. All information about customers and orders in one place for convenient analysis.
  • Integration with services. Easy integration with popular platforms and delivery services.
  • Increased sales. Effective customer management leads to increased profits for online businesses.

Main Parameters

  • Sales automation
  • Telephony integration
  • Warehouse accounting
  • Customer management
  • Order processing
OneBox OS
№13

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for online stores with integrated telephony, email and AI assistant. Automate sales, improve customer communication and increase profits.

Main Benefits

  • Increased sales. Personalize customer interactions and increase conversion rates with Freshworks CRM.
  • Time saving. Automate routine tasks and focus on business development strategy.
  • Improved communication. Built-in telephony and email for quick response to customer inquiries.
  • AI assistant. Optimize the sales funnel with intelligent prompts from Freshworks AI.

Main Parameters

  • Sales automation
  • Telephony integration
  • AI assistant for leads
  • User-friendly interface
  • Reporting and analytics
Freshworks CRM (Freshsales)
№14

NetHunt CRM

NetHunt CRM - CRM system integrated with Gmail. Manage leads, sales funnels, and automate processes directly from your email. The perfect solution for an online store that uses Gmail to communicate with customers.

Main Benefits

  • Integration with Gmail. Manage sales, leads, and tasks directly within the familiar Gmail interface, saving time switching between applications.
  • Sales automation. Create automated sales funnels to more effectively process customers and increase conversion rates.
  • Personalization of communications. Send personalized emails and offers to customers using data from the CRM to increase loyalty.
  • Reporting and analytics. Get detailed analytics on the effectiveness of sales and marketing campaigns for informed decision-making.

Main Parameters

  • CRM for e-commerce
  • Integration with Gmail
  • Sales automation
  • Convenient sales funnel
  • Lead management in email
NetHunt CRM
№15

Capsule CRM

Capsule CRM - a simple and convenient CRM for online stores. Manage contacts, deals, and projects in one place. Simplify sales and improve customer service.

Main Benefits

  • Simple integration. Easily connects to other tools.
  • Convenient management. Intuitive interface for the team.
  • Sales improvement. Track deals and increase profits.
  • Data centralization. All customer information in one place.

Main Parameters

  • Sales automation
  • Convenient customer management
  • Performance analysis
  • Easy integration
  • Small business support
Capsule CRM
Which to Choose?

CRM Review and Comparison

# CRM Purpose Functionality Free Tier Starting Price
1CPAshkaDropshipping, e-commerceAutomation, accounting, dropshippingFree for the first 100 leadsfrom $5/month
2LP-CRMCommodity business, e-commerce, servicesCustomers, sales, automationFree version for up to 50 orders per monthfrom $9/month
3Zoho CRMOnline stores, eCommerceAutomation, sales, serviceFree plan (up to 3 users)from $20/month per user
4Odoo CRMOnline stores, B2BSales, integration, automationOne App Free (CRM without charge)from €24.90/month per user
5Creatio (Sales)Online stores, eCommerceAutomation, processes, funnelFree test accessprice on request
6HubSpot CRMOnline stores, businessFree CRM, automation, integrationFree planfrom $20/month per user
7amoCRMOnline stores, sales, marketingMessengers, chatbots, omnichannel14 days testfrom $15/month per user
8NutshellB2B, Small BusinessCRM, Email Marketing, Automation14-day Trialfrom $16/month per user
9SuiteCRMOnline stores, eCommerceOpen source, flexibility, automationOpen source software (free)from $0/month (self-hosted)
10Microsoft Dynamics 365 SalesOnline Stores, eCommerceSales Automation, Integration, Personalization30-day TrialFrom $65/month per user
11SalesDriveOnline Stores, eCommerceAutomation, Integration, Management14 day trialfrom 349 UAH/month
12OneBox OSOnline stores, eCommerceCRM, ERP, automationSome apps are freefrom $1.99/month (per 1000 records)
13Freshworks CRM (Freshsales)Online stores, eCommerce, salesSales automation, integrated telephony, AI assistantFree planfrom $9/month per user
14NetHunt CRMSmall business, startupsGmail integration, sales funnels, process automation14-day testfrom $24/month per user
15Capsule CRMOnline stores, small businessesContacts, deals, projectsFree planfrom $18/month per user
Questions and Answers

Questions and Answers

? What does the platform offer for my store?
Process automation, improved customer service, and increased sales.
? What main functions to look for?
Contact management, sales automation, analytics, and integration with other tools.
? How to choose the optimal solution?
Consider the size of the business, needs, budget, and integration capabilities with existing tools.
? Is support needed after implementation?
Yes, it is important to have access to quality technical support and training for the team.
? How much does platform implementation cost?
The price depends on the chosen solution, functionality, and complexity of integration. There are usually different tariff plans.