Top 25 CRM for Contact Management: Ranking
Rating

Test and Choose a CRM

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automates accounting of dropshippers, orders and payments. Convenient customer base management, integrations with popular delivery services. Optimize your dropshipping business with CPAshka!

Advantages for Business

  • Automatic calculation. Simplifies accounting of payments to dropshippers, saves time and minimizes errors.
  • Convenient management. Intuitive interface for quick access to data.
  • Process optimization. Effective dropshipping business management in one place.
  • Real-time reporting. Up-to-date information on profit and efficiency.

Functionality

  • User-friendly interface
  • Dropshipping automation
  • Calculation of dropshippers
  • Customer accounting
  • Sales analytics
CPAshka
№2

LP-CRM

LP-CRM - CRM system for product business, e-commerce and services. Optimize contact management, sales and customer service. Grow with LP-CRM!

Advantages for Business

  • Growth of sales. Effective customer management, increased repeat orders, personalized offers.
  • Automation of routine. Forget about manual data entry, free up time for business development.
  • User-friendly interface. Intuitive platform, quick team training, easy access to data.
  • Analytics and reports. Control key indicators, track performance, make informed decisions.

Functionality

  • User-friendly interface
  • Sales automation
  • Integration with services
  • Reporting and analytics
  • Customer support
LP-CRM
№3

Salesforce Sales Cloud

Salesforce Sales Cloud is a leading CRM system for sales management. Build effective sales funnels, analyze data, improve customer interaction, and increase profits! An ideal solution for businesses of any size.

Advantages for Business

  • Зростання продажів. Optimize your sales funnel, increase conversion, close more deals with Salesforce.
  • In-depth analytics. Get valuable insights about customers and market trends to make informed decisions.
  • Automation of routine. Simplify daily tasks, focus on strategic goals, increase team productivity.
  • Personalized experience. Create unique offers, build strong relationships, increase customer loyalty with Salesforce.

Functionality

  • Sales automation
  • Convenient lead management
  • Analytics and reports
  • Integration with other services
  • System scalability
Salesforce Sales Cloud
№4

Creatio (Sales)

Creatio (Sales) is a low-code CRM platform that allows you to automate sales processes and effectively manage contacts. Optimize your sales funnel and increase team productivity with Creatio's flexible tools.

Advantages for Business

  • Sales automation. Free up time for important deals, reduce routine.
  • Flexible platform. Customize the system to meet the needs of your business.
  • Low-code. Easily adapt functionality without programmers.
  • Process automation. Optimize workflows for greater efficiency.

Functionality

  • Process automation
  • Low-code/No-code
  • Contact management
  • Unified CRM platform
  • No-code customization
Creatio (Sales)
№5

OneBox OS

OneBox OS: CRM/ERP platform for effective management of contacts, sales, and business. Automate processes, integrate telephony, warehouse, and document management in a single system. Optimize customer relations and increase profits!

Advantages for Business

  • All in one place. Manage customers, sales, warehouse, and documents from a single platform.
  • Full automation. Optimize routine tasks to focus on business development.
  • Convenient telephony. Integrated telephony for instant communication with customers.
  • Easy document management. Automatic creation and accounting of documents in the OneBox OS system.

Functionality

  • Business automation
  • Simple customer management
  • Telephony integration
  • Document management optimization
  • Centralized CRM system
OneBox OS
№6

SuiteCRM

SuiteCRM - Open source CRM perfect for contact and sales management. Flexible customization allows you to adapt the system to the needs of your business. Optimize workflows and increase efficiency with SuiteCRM!

Advantages for Business

  • Free code. Full control over data and functionality, without paying for a license.
  • Flexible adaptation. Customize to fit business needs, integrate with other tools.
  • Growth with business. Scale the solution, add modules, develop functionality.
  • User-friendly interface. Intuitive for the team, quick learning and work.

Functionality

  • Free CRM system
  • Flexible customization
  • Contact management
  • Sales automation
  • Reporting and analytics
SuiteCRM
№7

SugarCRM

SugarCRM - flexible open-source CRM system for B2B sales. Customize to your needs, automate processes, and build strong customer relationships. The perfect choice for contact management and increasing profits.

Advantages for Business

  • Adaptability of SugarCRM. Customize the system to the needs of your business, not vice versa.
  • B2B focus. Specialized tools for complex B2B sales.
  • Open source. Full control over data and integration with other services.
  • Sales improvement. Optimize your sales funnel and increase profits.

Functionality

  • Open source CRM
  • Flexible customization
  • B2B focus
  • Sales automation
  • Integration with other systems
SugarCRM
№8

HubSpot CRM

HubSpot CRM - Free CRM for effective contact management. Marketing, sales and support in one platform. Expand the capabilities of your business with an integrated solution from HubSpot!

Advantages for Business

  • Free core. Start with free tools, scale as needed.
  • Single platform. Everything: marketing, sales, support - in one place.
  • User-friendly interface. Intuitive, easy to learn.
  • Routine automation. Free up time, automate repetitive tasks.

Functionality

  • Free CRM system
  • Contact management made easy
  • Marketing/sales integration
  • Reporting and analytics
  • 24/7 customer support
HubSpot CRM
№9

Close

Close CRM is a CRM system for sales departments that focuses on calls and automated email newsletters. An ideal solution for increasing communication efficiency and closing deals!

Advantages for Business

  • Calls and email in one place. All customer communications at your fingertips, no missed opportunities.
  • Sales automation. Email series and workflows to increase team productivity.
  • Detailed deal analytics. Track the progress of each deal and improve sales strategies.
  • Integration with your favorite tools. Easily connect Close to your software stack.

Functionality

  • Sales automation
  • Email integration
  • One-click calls
  • User-friendly interface
  • Performance analytics
Close
№10

Odoo CRM

Odoo CRM - A powerful CRM module integrated into the Odoo ERP system. Manage contacts, deals, and sales effectively! The perfect solution for centralized customer base management and increased business productivity.

Advantages for Business

  • Data centralization. All customer information in one place for effective teamwork.
  • Full integration with Odoo. All business processes are connected, from sales to accounting, in a single system.
  • Clear analytics. Track key metrics and improve sales performance.
  • Sales automation. Simplify the sales funnel and increase the conversion of leads into deals.

Functionality

  • Integration with other modules
  • Sales automation
  • User-friendly interface
  • Analytics and reports
  • Flexible customization
Odoo CRM
№11

KeyCRM

KeyCRM - Ukrainian CRM for efficient business management. It combines orders from all channels, simplifies communication, manages inventory, and provides powerful analytics. Optimize customer relations and increase sales!

Advantages for Business

  • All channels in one place. Combine orders from marketplaces, social networks, and messengers for convenient control.
  • Communication optimization. Communicate with customers from a single window, don't miss a single request.
  • Inventory management. Manage inventory, track stock levels, and avoid product shortages.
  • Analytics for growth. Get reports on sales, customers, and marketing effectiveness.

Functionality

  • Sales management
  • User-friendly interface
  • Process automation
  • Data analytics
  • Integration with channels
KeyCRM
№12

Insightly

Insightly CRM is a platform for SMBs that combines CRM, project management, and powerful integrations. Streamline customer relationships, automate workflows, and increase team productivity.

Advantages for Business

  • Data centralization. All customer data in one place, easy access and overview.
  • Sales growth. Effective deal management increases your company's profit.
  • Marketing automation. Attract more leads and customers with automated campaigns.
  • Improved collaboration. Shared access to information for more efficient teamwork.

Functionality

  • CRM for small business
  • Project management made easy
  • Integrations for growth
  • User-friendly Insightly interface
  • SMB support at every stage
Insightly
№13

Keap (ex-Infusionsoft)

Keap (ex-Infusionsoft) - CRM with powerful marketing automation built specifically for entrepreneurs. Organize contacts, automate sales and marketing campaigns in one place! Suitable for small and medium-sized businesses.

Advantages for Business

  • Marketing automation. Attract more customers without spending all your time manually.
  • Communication personalization. Send the right messages to the right people at the right time.
  • Convenient customer management. All customer information in one place, easy access.
  • Sales growth. Optimize processes to make more profit.

Functionality

  • Marketing automation
  • Convenient CRM for sales
  • 24/7 customer support
  • Communication personalization
  • Integration with other services
Keap (ex-Infusionsoft)
№14

Zoho CRM

Zoho CRM - cloud-based CRM system for automating sales, marketing, and customer service. Manage contacts, deals, and improve customer relationships with Zoho CRM! Streamline business processes and increase profits.

Advantages for Business

  • Growth of sales. Automate routine, increase the number of deals and profits.
  • Personalized marketing. Attract customers with targeted campaigns, increase loyalty.
  • Improved service. Prompt support, quick resolution of issues, satisfied customers.
  • All in one place. Integration of sales, marketing and support in a single Zoho CRM platform.

Functionality

  • User-friendly interface
  • Sales automation
  • Flexible settings
  • Integration with other services
  • Customer support 24/7
Zoho CRM
№15

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales: CRM from Microsoft that helps increase sales. Deep integration with Microsoft 365 and Copilot to automate tasks, better understand customers, and effectively manage contacts.

Advantages for Business

  • Deep integration. Easily combine data from Outlook, Teams, and other Microsoft 365 tools.
  • Copilot AI assistant. Get personalized recommendations and automate routine tasks.
  • Increase sales. Effectively manage deals and build strong customer relationships.
  • Real-time analytics. Track key metrics and make informed decisions.

Functionality

  • Integration with Office 365
  • Copilot for sales
  • Process automation
  • Analytics and reports
  • Contact management
Microsoft Dynamics 365 Sales
№16

Vtiger CRM

Vtiger CRM - a single platform for Sales, Marketing, and Help Desk. Manage contacts, automate sales, improve marketing, and provide customer support more effectively. All in one CRM!

Advantages for Business

  • All in one place. Sales, Marketing, and Help Desk - integrated for better interaction.
  • Improving sales. Increase profits through automation and data analysis.
  • Convenient customer support. Provide quick issue resolution and increase loyalty.
  • Marketing optimization. Effective campaigns and personalized communications for engagement.

Functionality

  • Sales automation
  • Convenient contact management
  • Marketing integration
  • 24/7 customer support
  • Analytics and reports
Vtiger CRM
№17

SalesDrive

SalesDrive - CRM for online stores. Automate sales! Integrations with marketplaces, delivery services, payment systems, and warehouse. Manage customers effectively!

Advantages for Business

  • Integration with everything. Connects marketplaces, delivery, payments, and warehouse into a single SalesDrive system
  • Sales growth. Automation and analytics increase the profit of your online store
  • Time saving. SalesDrive automates routine tasks, freeing up time for business development
  • User-friendly interface. Intuitive SalesDrive, easy to use for the whole team

Functionality

  • Sales automation
  • Integration with marketplaces
  • Convenient contact management
  • Warehouse management optimization
  • 24/7 customer support
SalesDrive
№18

amoCRM

amoCRM - CRM system with a focus on messengers. Chat funnels, integration with bots, and omnichannel dialogues will help you establish effective communication with customers and increase sales.

Advantages for Business

  • Sales in messengers. Communicate with customers where it is convenient for them, increase conversion.
  • Omnichannel amoCRM. All communication channels in one window, no request will be lost.
  • Chatbots for support. Automate answers to typical questions, 24/7 support.
  • Sales automation. Create sales funnels, automate tasks, close more deals.

Functionality

  • Sales chat funnels
  • Bots for automation
  • Omnichannel communications
  • Convenient CRM system
  • Integration with messengers
amoCRM
№19

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM for effective sales! Built-in telephony, email marketing, and an AI assistant will help automate routine tasks, improve communication with customers, and increase profits. The ideal solution for managing contacts and deals.

Advantages for Business

  • Built-in telephony. Call customers directly from the CRM, record calls, and analyze results.
  • AI assistant. Optimizes the work of the sales department, provides tips and automates routine tasks.
  • Full customer view. The entire history of interaction with the client in one place, for a better understanding of needs.
  • Sales growth. Tools for sales automation, analytics, and forecasting increase profits.

Functionality

  • Intuitive interface
  • Built-in telephony
  • Sales automation
  • AI sales assistant
  • Convenient email integration
Freshworks CRM (Freshsales)
№20

Streak CRM

Streak CRM is a CRM system built right into Gmail. Organize your contacts and sales with custom pipelines without leaving your inbox. The perfect solution for convenient and efficient customer management.

Advantages for Business

  • All in Gmail. Work with customers directly in the familiar Gmail interface, without switching.
  • Custom pipelines. Customize your sales funnel to fit your business needs, easily and flexibly.
  • Collaboration. Team access to customer data for better coordination.
  • Deal tracking. Monitor deal progress and analyze sales performance.

Functionality

  • Gmail integration
  • Custom sales funnels
  • Convenient contact management
  • Process automation
  • Shared access for the team
Streak CRM
№21

Binotel SmartCRM

Binotel SmartCRM - Binotel CRM for effective contact management! 360° customer card, sales analytics, convenient tasks, and integration with Binotel PBX. Everything to increase the productivity of your business!

Advantages for Business

  • 360° customer profile. All customer information in one place: calls, emails, purchases.
  • Improved analytics. Get reports to make informed decisions.
  • Task automation. Plan, delegate, and monitor task completion.
  • Integration with Binotel PBX. Easily integrate telephony for effective communication.

Functionality

  • 360° customer profile
  • Sales automation
  • Telephony integration
  • User-friendly interface
  • 24/7 support
Binotel SmartCRM
№22

Copper

Copper - CRM, tightly integrated with Google Workspace. Streamline contact and deal management directly in Gmail! Simplify workflow, increase team productivity, and close more deals with Copper.

Advantages for Business

  • Gmail integration. Copper is deeply integrated with Gmail, saving you time and effort.
  • Google Convenience. Use the familiar Google Workspace interface to work with clients.
  • Sales automation. Automate routine tasks, increasing your team's efficiency.
  • Relationship Improvement. Easily track all communication, improving customer interaction.

Functionality

  • Gmail integration
  • Easy to use
  • Process automation
  • Relationship Improvement
  • Sales optimization
Copper
№23

Less Annoying CRM

Less Annoying CRM is the perfect CRM system for managing contacts and sales for small businesses. Easy to use, without unnecessary features or complications. Focus on customers, not software!

Advantages for Business

  • Intuitive interface. Easy to learn, quick to work, focus on sales.
  • Everything in one place. Manage customers, tasks and deals without chaos.
  • Reminders are always on time. Don't miss any important meetings or calls.
  • Support at every step. Help from the Less Annoying CRM team is always there.

Functionality

  • Intuitive interface
  • Easy start
  • Customer support
  • Scalability
  • No unnecessary features
Less Annoying CRM
№24

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Manage customers, tasks, deals, inventory and finances in one place. The ideal solution for organizing your contacts and improving sales.

Advantages for Business

  • Simple interface. Intuitive, easy to learn and use.
  • Saving time. Automates routine tasks, freeing up time for development.
  • All in one place. Customers, tasks, deals, warehouse and finances in one system.
  • Affordable price. Special rates for small and medium-sized businesses.

Functionality

  • Ease of use
  • Customer base
  • Deal tracking
  • Task management
  • Warehouse and finance
KeepinCRM
№25

Nutshell

Nutshell: Simple CRM + email marketing for B2B. Manage contacts, automate sales, and launch email campaigns in one tool. Ideal for teams looking to grow.

Advantages for Business

  • Intuitive interface. Easy to learn and use, minimum training for the team.
  • Powerful email marketing. Engage customers with personalized mailings, increase sales.
  • Sales automation. Optimize the sales funnel, track deals, increase profits.
  • B2B orientation. A solution designed specifically for the needs of your B2B business.

Functionality

  • User-friendly interface
  • Email marketing
  • For B2B teams
  • Contacts under control
  • Simple integration
Nutshell
Overall Table

CRM Systems Comparison

# CRM Target Audience Features Free Version Base Price From
1CPAshkaDropshippers, entrepreneursAutomation, accounting, integrationFree for the first 100 leadsfrom $5/month
2LP-CRMProduct business, e-commerce, servicesContacts, sales, serviceFree version up to 50 orders per monthfrom $9/month
3Salesforce Sales CloudAll industries, B2B, B2CSales automation, analytics, contact management30-day trialfrom $25/month per user
4Creatio (Sales)Sales, marketing, serviceSales, CRM, automationFree trial accessprice on request
5OneBox OSSmall and medium-sized businessesCRM, ERP, automationPart of the applications are freefrom $1.99/month (per 1000 records)
6SuiteCRMSmall business, enterprisesContacts, sales, customizationOpen source (free)from $0/month (self-hosted)
7SugarCRMB2B sales, medium/large businessFlexibility, automation, B2B salesFree testfrom $49/month per user
8HubSpot CRMSmall business, startupsFree CRM, integrated platform, contact managementFree planfrom $20/user/month
9CloseSales departments, B2BCalls, email, automation14 day testfrom $49/month per user
10Odoo CRMSmall business, medium businessDeals, contacts, automationOne App Free (CRM for free)from €24.90/month per user
11KeyCRMSmall business, eCommerceMultichannel, automation, analytics14-day trialfrom $19/month
12InsightlySmall business, medium businessCRM, projects, automation14-day trialFrom $29/month per user
13Keap (ex-Infusionsoft)SMBs, entrepreneursMarketing automation, CRM, salesTest (free)from $159/month
14Zoho CRMSmall business, large businessAutomation, sales, analyticsFree plan (up to 3 users)from $20/month per user
15Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, contact management, Microsoft integrationTest 30 daysfrom $65/month per user
16Vtiger CRMSMEs, enterprisesSales, marketing, support15-day testfrom $15/month per user
17SalesDriveOnline stores, e-commerceSales automation, integration, customer management14-day trialfrom UAH 349/month
18amoCRMSmall business, salesChat funnels, integrations, omnichannel14 days testfrom $15/month per user
19Freshworks CRM (Freshsales)Small business, salesAutomation, Communication, AI assistantFree planfrom $9/month per user
20Streak CRMSmall business, salesGmail integration, sales pipelines, custom fieldsFree planfrom $59/month per user
21Binotel SmartCRMSmall business, SaaSCRM, automation, integration-from 399 UAH/month per employee
22CopperSales, marketing, SaaSGoogle Integration, Deal Management, Process Automation14-day testfrom $29/month per user
23Less Annoying CRMSmall business, entrepreneursContacts, sales, simplicity30 day trial$19/month per user
24KeepinCRMSmall business, medium businessCustomers, tasks, dealsTest 7 daysfrom 290 UAH/user/month
25NutshellB2B, sales, marketingCRM, email marketing, sales automationTest 14 daysfrom $16/month per user
FAQ

FAQ

? What is customer software?
Software that helps collect, store, and analyze customer data to improve relationships and sales
? Why is a customer platform needed?
To organize a customer base, track communications, automate tasks, and increase sales
? What features should a customer program have?
Data collection and organization, communication management, process automation, analytics, and reporting
? What are the benefits of using customer software?
Improved relationships, increased sales, more efficient time management, better analytics and reporting
? What are some popular customer platforms?
Salesforce, HubSpot, Zoho CRM, Creatio, KeyCRM, OneBox