26 CRM for Leads: A Review of the Best Systems
Finest

Choose a CRM for Your Team

№1

LP-CRM

LP-CRM - A CRM system created for product-based businesses, e-commerce, and service industries. Automate the acceptance and processing of applications, manage clients, and increase sales with our CRM!

Platform Advantages

  • Sales automation. Optimize the sales funnel, increase profits, and control every stage.
  • Integration with services. Easily connect email, messengers, and telephony for convenient communication.
  • Real-time analytics. Track key metrics to make informed decisions and improve results.
  • Simple interface. User-friendly and intuitive, no special skills required for use.

Characteristics

  • Sales automation
  • User-friendly interface
  • Fast application processing
  • Performance analytics
  • 24/7 support
LP-CRM
№2

CPAshka

CPAshka - CRM system created for dropshipping in Ukraine. Automates the accounting of orders and dropshippers. An ideal solution for receiving and processing applications, optimizing work with suppliers.

Platform Advantages

  • Automation of accounting. Accurate calculation of payments to dropshippers, saving time and avoiding errors.
  • Convenient order management. Optimize order processing from receipt to shipment.
  • Sales analytics. Get reports on the effectiveness of dropshippers and the popularity of products.
  • Integration with platforms. Easily connect CPAshka to Prom, Rozetka and other sales channels.

Characteristics

  • Dropshipping automation
  • Convenient order accounting
  • Calculation of payments to dropshippers
  • Integration with Nova Poshta
  • Real-time reporting
CPAshka
№3

Vtiger CRM

Vtiger CRM - the only platform for effective sales, marketing, and customer support management. Optimize the receipt and processing of applications, improve communication and increase customer satisfaction. The perfect solution for automating your business!

Platform Advantages

  • Зрозуміла аналітика. Get valuable insights for decision-making, improve performance.
  • Data centralization. All customer information in one place, easy access.
  • Sales automation. Increase team productivity, close more deals faster.
  • 24/7 support. Always ready to help with any questions, quick solution.

Characteristics

  • Sales automation
  • 24/7 customer support
  • Marketing and analytics
  • Email integration
  • Unified CRM interface
Vtiger CRM
№4

NetHunt CRM

NetHunt CRM is a CRM in Gmail for effective application processing. Manage leads, sales funnels, and automate processes directly from your email. The perfect solution for small and medium-sized businesses looking for a simple and integrated CRM.

Platform Advantages

  • Everything in Gmail. Manage sales without leaving your Gmail inbox. Conveniently and quickly.
  • Sales automation. Simplify routine tasks and focus on customers.
  • Understandable funnels. Visualize the customer journey and increase conversion.
  • Real-time reporting. Track team progress and make data-driven decisions.

Characteristics

  • CRM in Gmail
  • User-friendly interface
  • Sales automation
  • Integration with mail
  • Lead management
NetHunt CRM
№5

Insightly

Insightly - A CRM system for project management, ideal for SMBs. Automate lead capture, manage sales and projects in one place. Easily integrates with other tools.

Platform Advantages

  • Sales optimization. Insightly simplifies deal management, increasing profits.
  • Convenient project management. Plan, track, and complete projects on time.
  • Integration with popular tools. Easily connect Gmail, Office 365, and other services.
  • Improved customer communication. Communicate more effectively, increasing customer loyalty.

Characteristics

  • Sales automation
  • Email integration
  • Project management
  • Real-time analytics
  • User-friendly interface
Insightly
№6

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Optimize receiving and processing applications, manage customers, tasks, deals, warehouse and finances in one place. The perfect solution for efficient work with applications!

Platform Advantages

  • Convenient interface. Easy to learn, simple to use, intuitive.
  • Automation of routine. Saving time on repetitive tasks, more attention to customers.
  • Deal control. All information about customers and deals in one place.
  • Reporting and analytics. Analyze data, make informed decisions for growth.

Characteristics

  • Application automation
  • User-friendly interface
  • Customer accounting
  • Task control
  • Financial analysis
KeepinCRM
№7

Apptivo

Apptivo is a suite of business applications with CRM at its heart, designed for small to medium businesses. Manage sales, projects, and customer support in one place. A great solution for receiving and processing applications!

Platform Advantages

  • Цілісне рішення. Manage all aspects of your business from a single Apptivo platform.
  • User-friendly interface. Intuitive design for easy navigation and quick learning.
  • Sales optimization. Increase sales team efficiency and close more deals.
  • Routine automation. Streamline business processes, save time and resources.

Characteristics

  • User-friendly interface
  • Application automation
  • Data centralization
  • Sales analytics
  • Email integration
Apptivo
№8

monday sales CRM

Monday sales CRM - flexible CRM system based on monday.com. Optimize sales processes, manage applications and automate routine. The perfect solution for teams looking for greater efficiency.

Platform Advantages

  • Automation of routine. Frees up team time, reduces errors.
  • Intuitive interface. Easy to learn, quick to get started.
  • Full adaptation. Customize to your business needs.
  • Improved communication. All data in one place for streamlined operation.

Characteristics

  • Sales automation
  • User-friendly interface
  • Integration with monday.com
  • Application tracking
  • Sales analytics
monday sales CRM
№9

Odoo CRM

Odoo CRM - a powerful module within the Odoo ERP system. Effective sales management, business process automation and request processing in a single environment. Optimize customer relations and increase profits!

Platform Advantages

  • Єдина платформа. All data in one place, without integrations.
  • Clear interface. Easy to learn and use every day.
  • Sales automation. Increase profits through data analysis.
  • Integration with other modules. Odoo CRM is part of ERP, a comprehensive solution.

Characteristics

  • Sales automation
  • Data centralization
  • Real-time reporting
  • Integration with other modules
  • 24/7 customer support
Odoo CRM
№10

Streak CRM

Streak CRM is a CRM integrated directly into Gmail. Organize your leads and customers, create custom sales funnels, and manage processes without leaving your inbox. An ideal solution for small businesses!

Platform Advantages

  • All in Gmail. Manage deals without leaving your inbox for added convenience.
  • Custom pipelines. Customize the sales process to suit your needs to maximize profits.
  • Collaboration. Collaborate with your team in real time without missing a single detail.
  • Reporting and analytics. Track deal progress, improve team efficiency.

Characteristics

  • Gmail integration
  • Custom pipelines
  • Sales automation
  • User-friendly interface
  • Lead tracking
Streak CRM
№11

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) is a CRM and marketing automation built for entrepreneurs. Streamline lead capture and management, automate routine tasks, and grow your business. All in one place!

Platform Advantages

  • Sales growth. Automate the sales funnel, don't miss a single deal.
  • Marketing optimization. Personalize campaigns, attract more customers.
  • Data centralization. Store customer information in one place.
  • Automation of routine. Free up time to grow your business, delegate tasks to Keap.

Characteristics

  • Sales automation
  • User-friendly interface
  • 24/7 support
  • Integration with email
  • Real-time analytics
Keap (ex-Infusionsoft)
№12

Close

Close - CRM for active sales. Automate lead processing, make more calls, and send email sequences. Perfect for teams focused on customer communication. Optimize your sales funnel!

Platform Advantages

  • Збільшення продажів. More deals by focusing on calls and emails.
  • Easy integration. Quick connection to your tools.
  • Automation of routine. Forget about boring tasks, Close will do everything for you.
  • User-friendly interface. Intuitive, no need to spend time on training.

Characteristics

  • Sales automation
  • Effective calls
  • Email marketing
  • User-friendly interface
  • Integrations with tools
Close
№13

Nutshell

Nutshell - CRM and email marketing in one solution! Ideal for B2B teams looking to streamline lead management and automate customer communication. Optimize your sales funnel and increase profits!

Platform Advantages

  • Simple interface. Easy to learn, quick implementation for the whole team.
  • Clear analytics. Track sales performance, make data-driven decisions.
  • Sales automation. Free up time by automating routine tasks with Nutshell.
  • Email marketing. Personalized mailings, increase customer engagement.

Characteristics

  • Simple interface
  • Sales automation
  • Email marketing
  • B2B focus
  • Email integration
Nutshell
№14

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for effective reception and processing of applications, integrated with Microsoft 365. Automate sales, improve customer interaction and get insights with Copilot. Optimize your business!

Platform Advantages

  • Integration with Microsoft 365. Easy data synchronization, collaboration with documents and mail.
  • Copilot Artificial Intelligence. Data analysis, tips and task automation to increase sales.
  • Personalized experience. Customize the system to your business needs, adapt the interface.
  • Sales automation. Optimize the sales funnel, from lead to deal closing.

Characteristics

  • Sales automation
  • Integration with Microsoft 365
  • Analytics and reports
  • Copilot for support
  • Customer base management
Microsoft Dynamics 365 Sales
№15

SugarCRM

SugarCRM - flexible open-source CRM, ideal for B2B sales. Streamline request reception and processing, automate the sales funnel, and increase team efficiency.

Platform Advantages

  • Open source. Customize SugarCRM to suit your business needs.
  • B2B automation. Optimize the sales and marketing funnel.
  • Customization flexibility. Adapt the system to any process.
  • Integration with other services. Connect the necessary tools for work.

Characteristics

  • Open source CRM
  • B2B sales
  • Flexible setup
  • Sales automation
  • Customer Support
SugarCRM
№16

OneBox OS

OneBox OS - CRM/ERP platform for business automation. Accepting and processing applications, sales management, warehouse accounting, telephony and document management - all in one system! Optimize customer relations and increase profits.

Platform Advantages

  • All in one place. Manage your business comprehensively: processes, telephony, warehouse and documents in OneBox OS.
  • Work optimization. Automate routine tasks, improve team productivity, control business processes.
  • User-friendly interface. Easy to use, quick training, intuitive for every employee.
  • 24/7 support. We are always ready to help you resolve any issues and quickly set up the system.

Characteristics

  • Business automation
  • Single CRM/ERP system
  • 24/7 application processing
  • Telephony integration
  • Warehouse accounting
OneBox OS
№17

Less Annoying CRM

Less Annoying CRM - a simple CRM system, ideal for small businesses. Without unnecessary functions, it focuses on receiving and processing applications. Easy to use, helps to organize work with clients without unnecessary complexity.

Platform Advantages

  • Intuitive interface. Easy to learn and use, focus on customers, not on the program.
  • Sales organization. All customer information in one place, from application to deal.
  • Automation of routine. Forget about manual data entry and repetitive tasks, save time.
  • Customer support. Fast and effective support, we will help to solve any issue.

Characteristics

  • Simple interface
  • Easy application management
  • Process automation
  • 24/7 customer support
  • Affordable price for business
Less Annoying CRM
№18

Pipedrive

Pipedrive - a CRM focused on deal conversion. Visualize the sales funnel, track progress, and close more deals. Ideal for receiving and processing applications so that none are lost!

Platform Advantages

  • Visualization of deals. Clear vision of the sales process at each stage, easy control.
  • Increased conversion. Pipedrive helps close more deals by focusing on sales.
  • Automation of routine tasks. Forget about manual data entry, focus on customers.
  • Simple integration. Easily combine Pipedrive with other important tools.

Characteristics

  • Sales visualization
  • Convenient pipeline
  • Automation of routine
  • Quick start
  • Conversion is a priority
Pipedrive
№19

KeyCRM

KeyCRM - Ukrainian CRM for business. Gather orders from all channels, manage communications, inventory, and analytics in one place. Optimize the reception and processing of requests with KeyCRM!

Platform Advantages

  • All orders in one place. Combine sales channels: Prom, Rozetka, website, social networks. Manage orders efficiently!
  • Communication with customers. Correspond, call, send SMS directly from KeyCRM. All communication in one interface.
  • Inventory management. Control inventory, avoid shortages. Optimize purchases and store goods efficiently.
  • Detailed analytics. Track key metrics, find growth points, and improve business processes.

Characteristics

  • User-friendly interface
  • All channels in one
  • Sales automation
  • Inventory management
  • Ukrainian support
KeyCRM
№20

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI. Ideal for automating the reception and processing of applications, improving communication with customers and increasing sales. Try powerful tools for your business!

Platform Advantages

  • Built-in telephony. Call customers directly from the platform. Record calls, keep a history of communications.
  • Email marketing. Personalize mailings, track openings and clicks for effective campaigns.
  • AI assistant. Automate routine, get valuable insights and sales forecasts.
  • Ease of use. The intuitive interface allows you to quickly adapt and start working.

Characteristics

  • Sales automation
  • Built-in telephony
  • AI assistant
  • Centralized customer data
  • Simple interface
Freshworks CRM (Freshsales)
№21

Creatio (Sales)

Creatio (Sales) - a low-code CRM platform for sales automation and request management. Optimize your sales funnel, automate processes, and increase team efficiency with this powerful tool.

Platform Advantages

  • Sales automation. Increase team productivity and speed up deals.
  • Easy setup. Create your own solutions without coding.
  • Process optimization. Automate routine tasks to focus on customers.
  • Sales growth. Increase profits through effective lead management.

Characteristics

  • Process automation
  • Low code, flexibility
  • Single space for requests
  • Reporting and analytics
  • Integration with channels
Creatio (Sales)
№22

Copper

Copper - CRM, built for Google Workspace. Deep integration with Gmail makes it ideal for handling requests directly from your email. Streamline your sales funnel and improve customer relationships using the familiar Google interface.

Platform Advantages

  • Integration with Gmail. Work with requests directly in your email, without switching between tabs!
  • Sales automation. Optimize your sales funnel and close more deals faster.
  • User-friendly interface. Intuitive design, easy to learn and use.
  • Full G Suite integration. Effective team collaboration through integration with Google tools.

Characteristics

  • Integration with Gmail
  • Sales automation
  • User-friendly interface
  • Lead management
  • Deal tracking
Copper
№23

SalesDrive

SalesDrive - CRM for e-commerce: automate order processing! Integration with marketplaces, delivery services, and payment systems. Inventory management, convenient sales analytics. Increase the efficiency of your online store!

Platform Advantages

  • All in one place. Integration with marketplaces, delivery, payments and warehouse for convenient sales management.
  • Sales automation. SalesDrive automates routine tasks, freeing up time for business development.
  • Increased efficiency. Optimize order processing, improve customer communication and increase profit.
  • Clear analytics. SalesDrive provides information on key indicators, helping to make informed decisions.

Characteristics

  • Order automation
  • SalesDrive Integrations
  • User-friendly interface
  • Sales control
  • Performance analytics
SalesDrive
№24

Binotel SmartCRM

Binotel SmartCRM - CRM for receiving requests! 360° customer card, analytics, and tasks in one place. Integration with Binotel PBX for efficient processing of every request. Automate sales and improve service!

Platform Advantages

  • 360° customer profile. The entire communication history in one place. Instant access to data for effective support and sales.
  • Automation of routine tasks. Forget about repetitive actions. Binotel SmartCRM automatically records requests and reminds you of tasks.
  • Integration with telephony. Incoming and outgoing calls are linked to the client. Analyze conversations, improve service quality.
  • Clear analytics. Track team performance, lead sources, and conversions. Make informed decisions for development.

Characteristics

  • 360° customer card
  • Sales analytics
  • PBX integration
  • Task automation
  • User-friendly interface
Binotel SmartCRM
№25

Bitrix24

Bitrix24 - CRM for efficient receiving and processing of requests. Automate sales, manage projects, and communicate with clients in one place. The perfect solution for your business!

Platform Advantages

  • User-friendly interface. Easy to learn and use, even without experience!
  • Sales automation. Increase team efficiency and close more deals!
  • Unified workspace. Everything for work: tasks, chat, documents in one place!
  • Integration with everything. Connect email, telephony, and social networks!

Characteristics

  • Sales automation
  • Convenient contact center
  • Effective project management
  • Integration with tools
  • Unified workspace
Bitrix24
№26

Zoho CRM

Zoho CRM - Cloud CRM for automating sales, marketing and service. Optimize the reception and processing of applications, improve customer interaction and increase profits!

Platform Advantages

  • Growth of sales. Effective management of leads, deals and forecasts.
  • Improvement of service. Provide customers with fast and high-quality support.
  • Data centralization. All customer information in one place.
  • Marketing automation. Attract more customers through email and social networks.

Characteristics

  • Sales automation
  • Integration with mail
  • User-friendly interface
  • Analytics and reports
  • 24/7 customer support
Zoho CRM
Which to Choose?

CRM Comparison Table

# CRM System Purpose Key Features Trial Starting Price
1LP-CRMProduct-based business, e-commerce, servicesAutomation, sales, clientsFree version for up to 50 orders per monthfrom $9/month
2CPAshkaDropshipping, eCommerce, logisticsOrders, dropshippers, automationFree for the first 100 leadsfrom $5/month
3Vtiger CRMSmall business, enterprisesSales, marketing, support15 days testfrom $15/month per user
4NetHunt CRMSMB, salesCRM in Gmail, Sales automation, Lead management14 day trialfrom $24/month per user
5InsightlySMB, small businessCRM, projects, integration14-day trialfrom $29/month per user
6KeepinCRMSmall business, medium businessCustomers, deals, tasksTest 7 daysfrom 290 UAH/user/month
7ApptivoSmall business, CRMCRM, project management, supportFree trialfrom $15/month per user (annual payment) or $20/month monthly
8monday sales CRMSmall business, teamsAutomation, flexibility, efficiencyFree plan (up to 2 users)from $12/month per user (min. 3 seats)
9Odoo CRMSmall and medium businessSales, automation, customersOne App Free (CRM for free)from €24.90/month per user
10Streak CRMSmall business, salesGmail integration, sales funnels, customer managementFree planfrom $59/month per user
11Keap (ex-Infusionsoft)Small business, entrepreneursCRM, automation, marketingTest (free)from $159/month
12CloseSales teams, startups, SMBAutomation, communication, sales funnel14 day trialfrom $49/month per user
13NutshellB2B, sales, marketingCRM, email marketing, automation14 day trialfrom $16/month per user
14Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, interaction, insights30 day testfrom $65/month per user
15SugarCRMB2B, sales, marketingFlexibility, B2B, automationFree trialfrom $49/month per user
16OneBox OSSmall, medium businessAutomation, integration, scalingPart of the applications is freefrom $1.99/month (per 1000 records)
17Less Annoying CRMSmall business, startupsSimplicity, clients, organization30 day trial$19/month per user
18PipedriveSmall business, salesSales funnel, deals, automationTest 14 daysfrom $14.90/month per user
19KeyCRMeCommerce, retail, serviceOrders, communications, inventory14-day trialfrom $19/month
20Freshworks CRM (Freshsales)Sales, marketingTelephony, automation, AIFree planfrom $9/month per user
21Creatio (Sales)Small, medium businessSales automation, lead management, sales analyticsFree trial accessprice on request
22CopperSmall business, salesGmail integration, automation, sales funnel14-day trialfrom $29/month per user
23SalesDrivee-commerce, online storesCRM, e-commerce, automation14 day testfrom 349 UAH/month
24Binotel SmartCRMSMB, Sales, Service360° overview, automation, integration-from 399 UAH/month per employee
25Bitrix24SMBs, entrepreneursCRM, automation, communicationFree planfrom $61/month (5 users)
26Zoho CRMSmall business, medium businessSales automation, marketing, serviceFree plan (up to 3 users)from $20/month per user
FAQ

FAQ

? Which platform is better for handling requests?
Functionality, integrations, and cost are the key selection criteria. Assess your business needs.
? Is it difficult to implement a ticketing platform?
Most have an intuitive interface and support. Choose one with training materials.
? How much does a ticketing platform cost?
The price depends on the functionality, number of users, and payment model (monthly/annual).
? What automation features are important?
Automatic assignment, notifications, reports – save time and increase efficiency.
? How to choose a platform with good support?
Check for documentation, training materials, and the responsiveness of support.