Top 22 CRMs for Online Service: Best-of-Breed Ranking

CPAshka - CRM for dropshipping in Ukraine. Automate the accounting of dropshippers, simplify logistics and increase profits. An effective CRM system for your online service!

Platform Advantages

• Automatic accounting. Accurate calculation of payments to dropshippers, avoiding errors and saving the accountant's time.
• User-friendly interface. Intuitive design, quick training and easy use of functionality.
• Work optimization. Order control, delivery tracking and instant analytics for effective business.
• Support in Ukraine. Localized support, taking into account the peculiarities of Ukrainian dropshipping.

Characteristics

• Automation for dropshippers
• Convenient order accounting
• Calculation of payments to partners
• Integration with UA platforms
• CPA marketing optimization

LP-CRM - CRM for product business, e-commerce, and online services. Automate sales, manage customers, increase profits! Optimize the operation of your online service with LP-CRM.

Platform Advantages

• Clear analytics. Track key metrics to grow.
• Sales automation. More deals with less effort.
• Data centralization. All customer information in one place.
• 24/7 support. Assistance at every stage of working with LP-CRM.

Characteristics

• Sales automation
• User-friendly interface
• Integration with services
• 24/7 customer support
• Analytics and reports

Close - CRM built for sales teams that need to focus on calls and automated email campaigns. The perfect solution for online services looking to increase sales through active customer communication.

Platform Advantages

• Increased sales. Close helps close more deals through automation and customer focus.
• Time saving. Automation of routine tasks frees up the team's time for important calls and email campaigns.
• Transparent control. Track team activity and deal progress in real time for better management.
• Integration with tools. Easily integrate Close with your favorite tools for a seamless workflow.

Characteristics

• User-friendly interface
• Sales automation
• Telephony integration
• Effective email campaigns
• Real-time analytics

Keap (ex-Infusionsoft) - CRM and marketing automation designed specifically for entrepreneurs. The perfect solution for online services to automate the sales funnel, improve customer interaction and scale the business.

Platform Advantages

• Sales automation. Increase profits by automating the sales funnel and reminders.
• Marketing automation. Attract customers with targeted campaigns.
• Clear analytics. Track key metrics and improve results.
• Personalization of communications. Create a unique experience for each client.

Characteristics

• CRM for online services
• Marketing automation
• Growth for entrepreneurs
• Small business support
• Ease of use

monday sales CRM - A flexible CRM built on monday.com, designed for sales teams. Automate your sales pipeline, manage contacts and deals, track progress, and close more deals! The perfect solution for your online service.

Platform Advantages

• Seamless Integration. Easily connect to existing tools and platforms for seamless operation.
• Full Customization. Customize to fit your business needs, adapt workflows.
• Enhanced Collaboration. Unite teams, simplify information sharing, and ensure transparency.
• Real-time Analytics. Track metrics, identify trends, and make informed decisions.

Characteristics

• Integration with monday.com
• Sales Automation
• Flexible Settings
• User-Friendly Interface
• Deal Tracking

NetHunt CRM - CRM system integrated with Gmail. Manage leads, build sales funnels and automate processes directly from your mail. An ideal solution for online services that value convenience and efficiency!

Platform Advantages

• Integration with Gmail. Manage sales and clients directly in your mail, without switching between applications.
• Convenient data organization. Collect and analyze customer information in one place for better understanding of needs.
• Sales automation. Automate routine tasks, such as sending emails and creating tasks, to focus on deals.
• Increased profits. Optimize the sales funnel, attract more leads and increase conversion with NetHunt.

Characteristics

• CRM in Gmail
• Sales from mail
• Sales automation
• Sales funnels
• Integration with Google

Odoo CRM is part of the powerful Odoo ERP system. An ideal solution for online services that require integrated management of customer data, sales and marketing in a single ecosystem.

Platform Advantages

• Full integration. Manage your entire business on one Odoo platform, without gaps.
• Sales growth. Effective tools for attracting and retaining customers.
• Marketing automation. Attract more leads and increase conversion rates.
• Personalization. Customize to your business needs, adapt processes.

Characteristics

• ERP Integration
• Sales automation
• Customer management
• Data analysis
• Reporting and forecasts

Bitrix24 - CRM and workspace for online services! Manage sales, communicate with customers through the contact center, organize projects - all in one place. Optimize business processes and increase team efficiency.

Platform Advantages

• All in one place. Manage sales, communicate with customers, and manage projects from a single Bitrix24 platform.
• Sales automation. Speed up deals using sales funnels, robots, and marketing automation.
• Convenient communication. Integrate all customer communication channels: chats, mail, telephony - in one interface.
• Effective collaboration. Collaborate on projects, share documents, and tasks within the team.

Characteristics

• Sales automation
• Integration with services
• Convenient customer management
• Team collaboration
• Business process optimization

Insightly - CRM for small and medium-sized businesses. Manage customers and projects in one place. Integrations with popular services automate your business processes. The optimal solution for online services!

Platform Advantages

• Simple customer management. All customer information in one place, making communication and support easier.
• Effective project management. Control deadlines and resources, successfully complete projects on time.
• Integrations for SMB. Easily integrates with other tools your small business uses.
• Sales growth. Optimize your sales funnel and increase profits with Insightly.

Characteristics

• CRM for online services
• Projects + integrations
• SMB solution
• Intuitive interface
• Business scaling

HubSpot CRM - Free CRM for online services! Organize marketing, sales, and customer support on one platform. Streamline processes and increase user loyalty!

Platform Advantages

• Free base. Start from scratch at no cost, scale gradually.
• Unified platform. Everything for marketing, sales, and support in one place.
• Automation. Simplify routine tasks, focus on growth.
• Convenient integration. Easily connect other tools and services.

Characteristics

• Free CRM
• Integration with tools
• Process automation
• Reporting and analytics
• Customer support

amoCRM - a new generation CRM for online services! Focused on messengers: chat funnels, chatbots, omnichannel dialogues. Automate sales and customer communication in your favorite channels. Increase loyalty and increase profits!

Platform Advantages

• Increasing sales. amoCRM chat funnels automate the customer's path to purchase, increasing conversion and profit.
• Omnichannel dialogues. All messages from messengers, email and social networks - in one window, no request will be lost.
• Helper bots. Automate answers to typical questions, data collection and lead qualification around the clock.
• Easy integration. Integrate amoCRM with your favorite services and platforms for seamless operation.

Characteristics

• Convenient CRM for online services
• Chat funnels: leads from messengers
• Sales automation in amoCRM
• Omnichannel dialogues with customers
• Bots for 24/7 support

Creatio (Sales) - low-code CRM platform for online services that automates sales and marketing processes. Extend the capabilities of CRM to meet the needs of your business without code!

Platform Advantages

• Process automation. Frees up team time, minimizes manual work and increases productivity.
• Fast adaptation. Easily customize tools to meet the needs of your business without code.
• Data centralization. All customer information in one place for better understanding.
• Increased sales. Optimize the sales funnel and increase profits with Creatio Sales.

Characteristics

• Process automation
• Low code, speed
• Flexible CRM platform
• Integration with services
• Increasing sales easily

Apptivo - is a CRM-focused suite of business applications for SMBs. Streamline online service with powerful tools for sales, marketing, and customer support. Manage everything in one place!

Platform Advantages

• Sales growth. Apptivo helps attract and retain customers, increasing profits.
• Work optimization. Automate routine tasks and focus on growth strategy.
• All in one place. Manage customers, projects, and finances from a single Apptivo platform.
• Business flexibility. Customize Apptivo to suit your business needs, regardless of size.

Characteristics

• CRM for online services
• Scalability for SMB
• User-friendly Apptivo interface
• Business process automation
• Complete set of tools

Streak CRM - CRM integrated directly into Gmail. Organize clients, deals, and correspondence directly in your mail. Create custom sales funnels (pipelines) tailored to the specifics of your online service.

Platform Advantages

• Gmail integration. Work with customers directly from your mail, without switching.
• Custom pipelines. Customize the sales funnel for your business.
• Deal tracking. Monitor the status of each client in real time.
• Collaboration. The team sees the entire history of communication.

Characteristics

• CRM in Gmail
• Custom pipelines
• Simple interface
• Integration with mail
• Sales organization

Vtiger CRM - a single platform for Sales, Marketing and Help Desk. The perfect solution for online services looking to optimize sales, automate marketing and improve customer support. All in one place!

Platform Advantages

• Зростання продажів. Automate the routine, focus on customers and increase profits.
• A single platform. Sales, Marketing, Help Desk - all in one place for efficient work.
• Improved support. Quickly solve customer problems, increase their loyalty.
• Data analysis. Get reports, make informed decisions for business development.

Characteristics

• Sales automation
• Integration with Help Desk
• Marketing analytics
• User-friendly interface
• Flexible settings

SuiteCRM - Open source CRM for online services. Flexible customization to suit your business needs, extensive integration and customer base management capabilities. Optimize sales and improve customer relationships!

Platform Advantages

• Open source. Full control over data and flexible customization to suit business needs.
• Data security. Your data is on your server, no risk of information leakage.
• Scalability. Grows with your business, easily integrates with other services.
• Sales automation. Optimizes the sales funnel and increases team efficiency.

Characteristics

• Open source
• Flexible adaptation
• API integration
• Sales automation
• User-friendly interface

KeyCRM - Ukrainian CRM for online services. Collect orders from all channels in one place, manage communications and inventory, and get analytics. Optimize your business with KeyCRM!

Platform Advantages

• All in one place. Manage orders, clients, and inventory from a single KeyCRM platform, optimizing business processes.
• Multichannel. Combine orders from marketplaces, messengers, and your website into a single KeyCRM system for convenience.
• Detailed analytics. Get reports on sales, clients, and channel performance to make informed decisions with KeyCRM.
• Automation of routine tasks. Automate repetitive tasks such as sending messages, creating waybills, and updating order statuses in KeyCRM.

Characteristics

• Convenient CRM for online services
• Orders from all channels
• Communications and inventory
• Analytics for KeyCRM
• Ukrainian support

Capsule CRM is a lightweight and intuitive CRM, ideal for online services. Manage contacts, deals, and projects in one place. Streamline sales and improve customer relationships.

Platform Advantages

• Simple integration. Easily integrates with existing tools for seamless operation.
• Sales optimization. Track deals and maximize profits with a clear process.
• Convenient contact management. All customer information in one place for effective interaction.
• Improving teamwork. Sharing information and tasks to increase productivity.

Characteristics

• Intuitive interface
• Easy implementation
• Contacts + deals
• Convenient management
• Simple setup

Agile CRM - A CRM system that integrates sales, marketing, and customer support into a single interface. An ideal solution for online services that helps automate processes and improve customer interaction.

Platform Advantages

• All in one place. Sales, marketing, and customer support in one convenient platform.
• Intuitive interface. Easy to learn, intuitive design for the team.
• Increased sales. Tools to attract customers and increase profits.
• Improved service. Quick response to inquiries, satisfied customers.

Characteristics

• Single CRM platform
• Process automation
• Intuitive interface
• 24/7 customer support
• Effective sales reports

Less Annoying CRM - a super-simple CRM system created for small online services. Forget about complicated setups and focus on your customers! Easy start, intuitive interface, no unnecessary complexity.

Platform Advantages

• Ease of Use. Intuitive interface, minimal training for the team.
• Contact Organization. Keep all customer information in one place.
• Customer Support. Fast and qualified assistance, personalized approach.
• Task Automation. Simplifies routine operations, frees up time for business development.

Characteristics

• Intuitive interface
• Ease of use
• Affordable price
• Focus on small business
• Without unnecessary functions

Salesforce Sales Cloud - the leading CRM for online services, helping to build effective sales funnels and analyze data. Optimize customer interactions and increase the profit of your online business.

Platform Advantages

• Sales growth. Optimize the sales funnel, increase profits, control every stage of the deal.
• Data analysis. Get deep analytics, make informed decisions, predict trends.
• Task automation. Free up the team's time from routine, focus on customers, increase efficiency.
• Business scaling. Growth support, integration with other tools, configuration flexibility.

Characteristics

• Sales automation
• Customer data analytics
• Integration with other services
• Sales funnel construction
• User-friendly interface

SugarCRM - a flexible CRM system with an open architecture, ideal for B2B sales. Optimize customer management and increase the efficiency of online service with customizable SugarCRM tools.

Platform Advantages

• Complete adaptation. Customize to the needs of your business, not vice versa, thanks to the flexible platform.
• Integration without limits. Easily combine with other tools for seamless operation.
• B2B orientation. Specialized tools for effective B2B sales and customer management.
• Open Source. Full control over data and the ability to expand SugarCRM functionality.

Characteristics

• For B2B sales
• Open source
• Flexible setup
• Sales automation
• Integration with services