TOP 26 CRMs for E-commerce: Review and Selection

CPAshka is a CRM system created for dropshipping in Ukraine. Automate the accounting of dropshippers, simplify order management, and increase the efficiency of your e-commerce business!

Advantages

• Automation of dropshipping. Complete control over orders, payments, and delivery in one place.
• Accurate accounting of dropshippers. Automatic calculation of payments and bonuses for each partner.
• Profit growth. Optimize processes and scale your business faster.
• Saving time and resources. Forget about routine, focus on development.

Characteristics

• Automation of dropshipping
• Accounting of dropshippers
• User-friendly interface
• Integration with platforms
• CPAshka - CRM

LP-CRM - CRM system designed for product business, e-commerce and services. Automate sales, manage customers and increase profits! The perfect solution for your online store.

Advantages

• Understandable analytics. Monitor key business indicators in real time and make informed decisions.
• Sales automation. Simplify the sales funnel, increase conversion and profit.
• Integration with platforms. Connect LP-CRM to your favorite tools for seamless operation.
• Support for product business. Specialized tools for managing warehouse, delivery and returns.

Characteristics

• Sales automation
• User-friendly interface
• Easy integration
• Reporting and analytics
• 24/7 support

Creatio (Sales) - low-code CRM platform that automates sales in e-commerce. Optimize processes, manage customers, and increase profits with flexible settings and integrations.

Advantages

• Sales automation. Increases sales department efficiency and speeds up deals.
• Easy setup. Change and adapt the system to business needs without code.
• Personalized experience. Provides an individual approach to each client.
• Marketing optimization. Increases marketing campaign ROI and customer engagement.

Characteristics

• Sales automation
• Integration with e-commerce
• Personalized marketing
• Customer data analytics
• Low-code customization

Microsoft Dynamics 365 Sales - CRM for e-commerce that is tightly integrated with other Microsoft 365 products. Optimize sales, improve customer experience, and increase profits. With Copilot - data analysis and process automation will become easier!

Advantages

• Integration with 365. Easily connect with Office, Teams, and other tools for seamless operation.
• Artificial Intelligence Copilot. Get personalized advice and automate routine tasks with AI.
• Customer personalization. Create an individual experience for each customer, increasing loyalty.
• Sales optimization. Improve conversion with data analysis and sales funnel automation.

Characteristics

• Integration with 365
• Sales automation
• Wide functionality
• Sales analytics
• Copilot Support

Agile CRM: Unites sales, marketing, and support in a single platform. The perfect solution for e-commerce to automate business processes and improve customer relationships. All in one interface!

Advantages

• All in one place. Sales, marketing, and customer support in a single platform for better coordination.
• Increased sales. Marketing automation, personalized offers, and data analysis to increase profits.
• Improved service. Quick response to requests, omnichannel presence, and satisfied customers - the key to loyalty.
• User-friendly interface. Intuitive design allows you to quickly learn and work effectively.

Characteristics

• CRM for e-commerce
• Agile CRM: All-in-one
• User-friendly interface
• Sales automation
• 24/7 customer support

Keap (formerly Infusionsoft) - CRM and marketing automation built specifically for entrepreneurs. Streamline e-commerce business, automate sales, and engage customers more effectively with Keap!

Advantages

• Sales automation. Attract more customers by automating your sales funnel.
• Loyalty growth. Personalized emails and offers increase sales.
• Time saving. Free up time to grow your business by entrusting the routine to Keap.
• Data centralization. All customer information in one place for better service.

Characteristics

• CRM for e-commerce
• Sales automation
• Keap: market leader
• Profit growth
• Ease of use

Zoho CRM - a cloud-based CRM system that automates sales, marketing, and customer service. An ideal solution for e-commerce to increase sales and improve the customer experience.

Advantages

• Increased sales. Optimize your sales funnel and increase the profits of your online business with Zoho CRM.
• Marketing automation. Attract more customers with targeted campaigns and personalized offers.
• Improved service. Provide fast and high-quality support, increasing customer loyalty.
• Integration with platforms. Connect Zoho CRM to your website, email, and other tools for seamless operation.

Characteristics

• Integration with e-commerce
• Sales automation
• Analytics for e-commerce
• Zoho CRM support
• Cloud solution for business

SuiteCRM - a powerful open-source CRM, ideal for e-commerce. Flexible in configuration, adapts to the needs of any online store. Optimize sales and improve customer interaction with SuiteCRM!

Advantages

• Відкритий код. Full control over data and business logic, flexible configuration.
• Integration. Easily integrates with other tools and platforms.
• Scalability. Grows with your business, adapting to changes.
• Automation. Optimizes workflows and improves team efficiency.

Characteristics

• CRM for e-commerce
• Open-source CRM
• Flexible customization
• SuiteCRM: space for changes
• Sales automation

OneBox OS - CRM/ERP for e-commerce: Automate business processes, telephony, warehouse and document management in one solution. Manage sales, orders and customers efficiently.

Advantages

• Everything in one place. Manage sales, warehouse and documents from one OneBox OS platform.
• Business automation. Set up business processes and reduce manual work for the team.
• Sales increase. Optimize the sales funnel, increase conversion and profit.
• Convenient integration. Easily connect telephony and other services to OneBox OS.

Characteristics

• E-commerce CRM
• Process automation
• Integration with marketplaces
• Order management
• Sales analytics

Close - CRM built for sales teams looking to maximize results. Ideal for e-commerce with powerful tools for calls and email newsletters, helping to automate customer communications and increase sales.

Advantages

• Increase sales. Close helps you find and close more deals, improving your team's results.
• Optimization of communications. All emails and calls in one place. Communicate effectively with customers.
• Automation of routine. Automatic follow-ups and tasks save the team time for important deals.
• Detailed analytics. Track sales performance and improve strategy with reports.

Characteristics

• CRM for e-commerce
• Easy integration
• Sales automation
• Customer support
• Sales data analysis

Less Annoying CRM - a super simple CRM for small businesses, ideal for e-commerce! No unnecessary features, focused on the main thing: customers, deals, contacts. Easily integrates with other services to simplify managing your online business.

Advantages

• Integration with the store. Automatic collection of customer and order data.
• Simple customer management. All customer information in one place.
• Convenient sales tracking. Easily analyze store performance.
• Automation of routine. Forget about manual data entry, focus on development.

Characteristics

• E-commerce integration
• Sales automation
• Simple interface
• 24/7 customer support
• Convenient reporting

Capsule CRM: Lightweight CRM for your e-commerce. Manage contacts, deals, and projects in one place. Streamline sales and improve customer relationships! Try Capsule CRM today.

Advantages

• Easy to use. Intuitive interface for quick training and effective work with clients.
• Deal management. Track deals, forecast sales, and increase profits from e-commerce.
• Centralized database. Store all customer information in one place for personalized communication.
• Integration with tools. Connect the necessary applications to automate sales and marketing processes.

Characteristics

• CRM for e-commerce
• Sales automation
• Contact management
• Integration with platforms
• Ease of use

Vtiger CRM - a single platform for sales, marketing, and customer support. Streamline your e-commerce business with integrated CRM tools. Improve efficiency and increase profits!

Advantages

• Increased sales. Optimize your sales funnel, automate email marketing, and track ROI of advertising campaigns for greater profit.
• Improved customer service. With a centralized support platform, resolve customer issues quickly and efficiently, increasing their loyalty.
• All in one place. Manage sales, marketing, and support from a single Vtiger platform, for seamless operation of all departments.
• Marketing automation. Attract more customers, personalize mailings, track buyer behavior, and increase conversion through automation.

Characteristics

• Sales automation
• Convenient customer management
• E-commerce support
• Marketing integration
• Unified CRM platform

amoCRM - CRM for e-commerce with a focus on messengers. Automate sales through chat funnels, connect chatbots, and communicate with customers in omnichannel mode. Increase your online store's profit!

Advantages

• Increased sales. Automate communication with customers, personalize offers, and close more deals.
• Chat sales funnels. Manage customers in messengers, automate deal stages, and increase conversion.
• Omnichannel. Unite all communication channels in one window for fast and convenient support.
• Assistant bots. Automate routine tasks, answer questions 24/7, and attract new customers.

Characteristics

• E-commerce CRM: Sales automation
• amoCRM: Chat funnels for leads
• E-commerce CRM: Integration with platforms
• amoCRM: Omnichannel communication
• E-commerce CRM: Customer data analysis

Bitrix24 - CRM for e-commerce that combines sales, contact center, and project management. Automate business processes, increase sales, and improve customer service in one place!

Advantages

• All tools in one. Manage sales, support, and projects from a single Bitrix24 platform.
• Sales automation. Increase conversion and optimize the sales funnel.
• Convenient integration. Easily connect your online stores and services.
• Clear analytics. Track key metrics and make informed decisions.

Characteristics

• Sales automation
• Integration with e-commerce
• Customer management
• Analytics and reports
• Teamwork organization

SugarCRM: Flexible open-source CRM, ideal for B2B. Optimize sales, manage customers, and increase profits. The open architecture allows integration with your e-commerce platform!

Advantages

• Open source. Personalization to your needs, integration without limits.
• Flexible B2B sales. Deal automation, increased profits.
• Full data control. Your data in your infrastructure, security above all else.
• 24/7 customer support. Always ready to help, quick resolution of issues.

Characteristics

• E-commerce integration
• Open source
• B2B automation
• Lead management
• Sales reporting

Odoo CRM - a powerful CRM module within Odoo ERP, ideal for e-commerce. Automate sales, manage customers, and increase loyalty through integration with other Odoo business applications. Streamline your online business!

Advantages

• Data centralization. All customer information in one place, easy access and analysis.
• Sales automation. Increase the efficiency of the sales team and close more deals.
• ERP integration. Consistent operation of CRM with other business processes, such as accounting.
• Service improvement. Increase customer satisfaction through fast and high-quality service.

Characteristics

• Integration with e-commerce
• Sales automation
• Single customer base
• Reporting and analytics
• Flexibility and scalability

KeyCRM - Ukrainian CRM for e-commerce. Manage orders from all channels, communicate with customers, keep inventory, and analyze sales in one place. Optimize your business with KeyCRM!

Advantages

• All in one place. Combine orders, chats, and inventory in KeyCRM for business control.
• Convenient analytics. Get reports on sales, customers, and advertising effectiveness.
• Automation of routine tasks. Forget about manual data updates and information duplication.
• Ukrainian support. Fast and qualified assistance from Ukrainian KeyCRM specialists.

Characteristics

• All channels in one place
• E-commerce automation
• Convenient inventory management
• Analytics for growth
• Support for Ukrainian business

KeepinCRM is a simple CRM for e-commerce that helps small and medium-sized businesses. Manage customers, tasks, deals, warehouse and finances in one place. Optimize your online business with KeepinCRM!

Advantages

• Everything in one place. Manage customers, tasks, deals, warehouse and finances in one simple platform.
• Simple interface. Intuitive design, easy to learn and use for the team.
• Sales growth. Optimize your sales funnel, track leads and close more deals.
• Automation of routine. Forget about repetitive tasks, focus on growing your business with KeepinCRM.

Characteristics

• E-commerce sales automation
• Convenient online customer accounting
• Integration with popular platforms
• Inventory control
• Financial analysis and reporting

Insightly: CRM for SMB with project integration. Streamline e-commerce processes, manage clients and projects in one place. Automate marketing and sales, increase business efficiency.

Advantages

• Growth of sales. Optimize the sales funnel, increase conversion and profit of your business.
• Project management. Manage projects from start to finish, without missing a single detail, all in one place.
• Integrations. Connect your favorite tools and automate workflows, without having to switch between platforms.
• Data centralization. All information about customers and deals in a single database, which facilitates analysis and decision-making.

Characteristics

• E-commerce CRM
• Projects + SMB
• Integrations
• Sales automation
• Customer management

Salesforce Sales Cloud - the leading CRM for e-commerce. Automate sales, build effective funnels, and get deep customer analytics. Increase the profit of your online store with the CRM market leader!

Advantages

• Sales growth. Optimize the sales funnel, increase conversion and profit.
• Improved service. Personalize interaction, increase customer loyalty.
• Data analytics. Get reports and forecasts for informed decisions.
• Data centralization. All customer data in one place for efficient operation.

Characteristics

• Effective lead management
• E-commerce sales automation
• Convenient sales funnel analytics
• Personalization of customer experience
• Integration with other platforms

Binotel SmartCRM - CRM for e-commerce from Binotel. Unite customer data: 360° card, sales analytics, tasks, and telephony integration. Optimize customer relations and increase profits!

Advantages

• 360° customer profile. The entire history of customer interaction in one place: calls, emails, orders.
• Sales analytics. Track key indicators, increase profits, and optimize marketing.
• Telephony integration. Manage calls, automatically record conversations in the customer card.
• Task automation. Set tasks, reminders, monitor execution, and don't lose a single customer.

Characteristics

• 360° customer profile
• PBX integration
• E-commerce analytics
• Task automation
• 24/7 customer support

Copper - CRM built for Google Workspace with seamless Gmail integration. Ideal for eCommerce teams needing easy customer and deal management right from their inbox.

Advantages

• Gmail integration. The entire client history in your email, no switching between windows.
• Sales automation. Free up time for deals by automating routine tasks.
• Google Workspace convenience. Use familiar tools without leaving the Google ecosystem.
• Productivity increase. More deals, less manual work - profit growth.

Characteristics

• E-commerce sales optimization
• Deep Gmail integration
• Automation of routine in Copper
• Convenient CRM interface
• Reporting for e-commerce

SalesDrive - CRM for e-commerce, created for sales growth! Integrations with marketplaces, delivery services, payment systems and warehouse accounting. Automate your business and focus on the main thing!

Advantages

• All in one place. Manage sales, customers, warehouse from a single SalesDrive platform. Save time and resources.
• Integrations everywhere. Connect marketplaces, delivery, payments easily. Automate routine, focus on growth.
• Sales analytics. Get clear sales and customer reports. Make informed decisions to increase profits.
• Profit growth. SalesDrive helps optimize processes and increase sales. Develop your online store effectively.

Characteristics

• E-commerce automation
• Integrations: all in one
• Support of Ukrainian business
• User-friendly CRM interface
• Sales optimization

HubSpot CRM - a powerful e-commerce platform: free CRM at its core + marketing, sales, and support tools. Automate business processes, improve customer experience, and increase profits!

Advantages

• Single platform. All customer data and tools in one place for seamless teamwork.
• Free core. Start without investment, expand functionality as needed.
• Automation. Save time on routine tasks, focus on development.
• Personalization. Understand customer needs and offer relevant solutions.

Characteristics

• Free CRM for e-commerce
• Marketing automation
• Integration with e-commerce
• User-friendly interface
• 24/7 customer support

Nutshell: CRM + email marketing built for B2B teams. Automate your sales funnel, personalize communication, and increase profits. Ideal for e-commerce looking to scale their business!

Advantages

• Increasing sales. Control deals, forecast profits, find new opportunities for growth.
• Automation of routine. Automate email, tasks to focus on customers, not administration.
• Personalization of communication. Customize email newsletters and interact with customers like never before.
• Full email integration. Two-way synchronization of email, calendars and contacts for complete transparency.

Characteristics

• E-commerce CRM
• Sales automation
• Integration with email
• Simple interface
• For B2B teams