The best CRMs for online business. Top 28!
Rating

Find the Optimal CRM Solution

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, orders and payments. Save time and increase profits with our system! The perfect solution for your online business.

Advantages

  • Automation of accounting. CPAshka automatically calculates dropshippers' profits and simplifies payments.
  • Convenient management of dropshippers. Control your team's work in one place, monitor orders and payments.
  • Saving time and money. Forget about manual calculation, reduce costs and increase profits.
  • Simple integration. Easily connect CPAshka to your store and start working.

Main Parameters

  • CRM for dropshippers
  • Automation of accounting
  • User-friendly interface
  • Profit accounting
  • Easy start
CPAshka
№2

LP-CRM

LP-CRM - CRM system designed for your online business! Ideal for e-commerce, product business and services. Optimize sales, automate processes and increase profits with LP-CRM.

Advantages

  • Sales automation. Increase profits by automating routine tasks and customer reminders.
  • Easy order management. Control all stages of order processing in one place.
  • Analytics and reports. Get a clear vision of the business for making informed decisions.
  • Understandable LP-CRM interface. An intuitive tool, easy to use for the whole team.

Main Parameters

  • Sales automation
  • User-friendly interface
  • Integration with platforms
  • Real-time reporting
  • 24/7 support
LP-CRM
№3

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Manage customers, tasks, deals, inventory and finances in one place. An ideal solution for online business!

Advantages

  • Customer management. Store all customer information in one place, improve relationships and increase sales.
  • Sales automation. Optimize the sales funnel, from lead to deal, increase profits.
  • Financial control. Track income and expenses, keep records, analyze financial indicators.
  • Task organization. Plan and control the execution of tasks, increase team productivity with KeepinCRM.

Main Parameters

  • Easy start
  • Intuitive interface
  • All functions in one
  • Business support
  • Ukrainian development
KeepinCRM
№4

Creatio (Sales)

Creatio Sales - low-code CRM platform for automating sales and marketing of online business. Easily customize processes, improve customer experience and increase profits.

Advantages

  • Sales automation. Increase profits by automating the sales funnel and processes.
  • Personalized experience. Increase customer loyalty through an individual approach.
  • Simple setup. Easily adapt the platform to the needs of your business.
  • Productivity growth. Optimize team work and increase efficiency.

Main Parameters

  • Sales automation
  • Low code, flexibility
  • Customer management
  • CRM for online business
  • Process automation
Creatio (Sales)
№5

monday sales CRM

monday sales CRM - flexible CRM system on the monday.com platform, created for online business. Automate sales, manage customers, and analyze data in one place. The perfect solution for teams striving for efficiency.

Advantages

  • Integration with monday.com. Use the power of the platform to centralize data.
  • Convenient deal management. Track every stage of the sale in a single interface.
  • Routine automation. Free up time for customers by automating repetitive tasks.
  • Transparent analytics. Get clear reports and forecasts to improve sales.

Main Parameters

  • Sales automation
  • Integration with monday.com
  • User-friendly interface
  • Real-time reporting
  • 24/7 customer support
monday sales CRM
№6

SalesDrive

SalesDrive - CRM for online business, created for scaling sales. Integration with marketplaces, delivery services, payment systems, and warehouse management in one place. Automate routine tasks, increase profits!

Advantages

  • All in one place. Manage sales, warehouse, delivery, and payments from a single SalesDrive platform
  • Integrations everywhere. Connect SalesDrive to marketplaces and services in minutes
  • Clear analytics. Track key metrics and increase profits with SalesDrive
  • 24/7 Support. Our SalesDrive team is always ready to help with any question

Main Parameters

  • Integrations for e-commerce
  • Sales automation
  • User-friendly interface
  • 24/7 customer support
  • Analytics and reports
SalesDrive
№7

KeyCRM

KeyCRM - Ukrainian CRM for online business. Automate orders from all channels, manage communications and warehouse. Analyze data to increase profits! Everything in one system.

Advantages

  • Everything in one place. Manage orders, warehouse, customers from different platforms in a single system. Optimize workflows.
  • Clear analytics. Get clear reports on sales, customers and channel performance. Make informed decisions for development.
  • Automation of routine. Automate order processing, sending messages, updating statuses. Focus on business development.
  • Ukrainian support. Get fast and high-quality support in Ukrainian. We understand the needs of your business.

Main Parameters

  • Everything in one place
  • Integration with marketplaces
  • Convenient inventory management
  • Process automation
  • Ukrainian support
KeyCRM
№8

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) is a CRM and marketing automation designed specifically for entrepreneurs. Simplify sales, automate marketing, and scale your online business with Keap.

Advantages

  • Marketing automation. Attract customers 24/7 by setting up chains of letters and SMS.
  • Sales growth. Increase profits through targeted offers and customer segmentation.
  • Customer management. All customer information in one place, improve the interaction experience.
  • Time optimization. Keap saves time on routine tasks, allowing you to focus on business development.

Main Parameters

  • Sales automation
  • Customer growth
  • Marketing integration
  • CRM for entrepreneurs
  • Personalization of communication
Keap (ex-Infusionsoft)
№9

Odoo CRM

Odoo CRM is a powerful CRM module integrated into the Odoo ERP ecosystem. The perfect solution for online business, which allows you to automate sales, improve customer service and optimize business processes. Manage everything from one place!

Advantages

  • Everything in one place. Manage sales, marketing, and support on one platform.
  • Full integration. Odoo CRM works seamlessly with other Odoo ERP modules.
  • Increased productivity. Streamline workflows and increase sales.
  • Clear analytics. Get real-time reports for informed decision-making.

Main Parameters

  • Integration with other modules
  • Sales automation
  • User-friendly interface
  • Analytics and reports
  • Scalability of the solution
Odoo CRM
№10

Streak CRM

Streak CRM is a CRM system that works directly in your Gmail. Organize customer relations, track sales, and manage projects with custom pipelines. Ideal solution for small businesses and freelancers.

Advantages

  • More familiar in Gmail. Streak CRM is integrated directly into your Gmail - everything is at your fingertips, without switching between apps.
  • Custom pipelines. Create unique sales funnels tailored to your business for better control.
  • Sales automation. Automate routine tasks, send emails and reminders, saving time.
  • Easy collaboration. Data sharing, comments and mentions - work more efficiently with the team.

Main Parameters

  • Intuitive interface
  • Convenient navigation
  • Fast support
  • Favorable price
  • Process automation
Streak CRM
№11

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM system with built-in telephony, email and AI assistant. An ideal solution for online business, allowing you to automate sales, improve communication with customers and increase profits.

Advantages

  • Sales increase. More leads are converted into customers through automation and personalization.
  • Time saving. Built-in telephony and email: everything in one place, no switching between programs.
  • AI assistant. Analyzes data, predicts sales and gives valuable advice for the team.
  • Intuitive interface. Easy to learn and use, even without technical skills, focus on customers.

Main Parameters

  • Sales automation
  • Email integration
  • Built-in telephony
  • User-friendly interface
  • AI assistant for business
Freshworks CRM (Freshsales)
№12

Salesforce Sales Cloud

Salesforce Sales Cloud - CRM #1 in the world. Effectively manage sales, build funnels and get deep analytics for your online business. Optimize customer engagement and increase profits!

Advantages

  • Increased sales. Salesforce Sales Cloud helps increase the conversion of leads into customers through effective tools.
  • Data analysis. Get valuable information about customers and trends for informed decision-making.
  • Automation of routine. Free your team from repetitive tasks and focus on strategy.
  • Personalization. Create a unique experience for each client, building long-term relationships.

Main Parameters

  • Sales automation
  • Real-time analytics
  • Convenient integration
  • 24/7 support
  • Scalability of the solution
Salesforce Sales Cloud
№13

Nutshell

Nutshell - CRM and email marketing in one solution, designed for B2B teams. Simplify customer management and automate sales, focusing on the growth of your online business.

Advantages

  • Easy to use. Intuitive interface for quick implementation and minimization of training.
  • Email Marketing. Built-in tools for email newsletters, segmentation and communication automation.
  • B2B-oriented. Specially designed for the needs of B2B teams, taking into account their sales features.
  • Sales growth. Helps manage customers, deals and improves the performance of the sales department.

Main Parameters

  • Ease of setup
  • Integration with mail
  • Sales automation
  • User-friendly interface
  • Reporting for B2B
Nutshell
№14

amoCRM

amoCRM - CRM for online business with a focus on messengers. Build chat funnels, automate sales with bots, communicate with customers through all channels in one window. Increase conversion and loyalty!

Advantages

  • More customers. amoCRM collects leads from all channels without losing a single request.
  • Clear communication. Chat funnels and bots organize dialogues, increasing sales.
  • Automation of routine. Forget about monotonous tasks, focus on business development.
  • Omnichannel. All messages in one window: Facebook, Telegram, Email.

Main Parameters

  • Sales automation
  • Chatbots for leads
  • Omnichannel
  • User-friendly interface
  • Integrations with services
amoCRM
№15

Bitrix24

Bitrix24 - CRM and workspace for your online business. Manage sales, customers, and projects in one place. Built-in contact center for effective communication with customers.

Advantages

  • Sales growth. Bitrix24 helps attract more customers and increase profits.
  • Communication optimization. A single space for communication with clients and the team.
  • Automation of routine. Forget about repetitive tasks, focus on development.
  • Effective project management. Monitor task completion and meet deadlines.

Main Parameters

  • Sales automation
  • User-friendly interface
  • Integration with services
  • Effective management
  • Customer support
Bitrix24
№16

OneBox OS

OneBox OS - CRM/ERP platform for online business. Automate sales, telephony, warehouse and document management in a single system. Optimize business processes and increase profits!

Advantages

  • All in one place. Manage your entire business: from orders to warehouse, integrated telephony.
  • Routine optimization. Automate tasks to focus on business development.
  • Clear analytics. Get reports for informed decision making and planning.
  • Sales growth. Effective customer management increases OneBox OS profits.

Main Parameters

  • CRM+ERP in 1 system
  • Business automation
  • All processes in OneBox OS
  • User-friendly interface
  • 24/7 support
OneBox OS
№17

Apptivo

Apptivo - is a comprehensive suite of business applications with a CRM core, ideal for SMBs. Manage sales, marketing, projects, and customer support in one system. Streamline your online business with Apptivo!

Advantages

  • All in one place. Manage all aspects of your business from a single Apptivo platform, from sales to finance.
  • Sales growth. Sales and marketing automation to attract more customers.
  • Cost savings. Affordable pricing for SMBs, with no hidden fees or unnecessary features.
  • Flexible adaptation. Customize Apptivo to fit your business needs, without limitations.

Main Parameters

  • CRM for online business
  • Apptivo SMB solution
  • Sales automation
  • User-friendly interface
  • 24/7 customer support
Apptivo
№18

Copper

Copper - CRM tightly integrated with Google Workspace, especially Gmail. The perfect choice for online businesses using Google tools. Optimize sales and manage customers directly from your email!

Advantages

  • Integration with Gmail. Copper is deeply integrated with Gmail, simplifying workflows.
  • Google Workspace convenience. All customer information in a familiar interface.
  • Automation of routine. Automate sales tasks to focus on customers.
  • Sales growth. Manage deals more efficiently and increase profits.

Main Parameters

  • Integration with Gmail
  • User-friendly interface
  • Sales automation
  • Collaboration improvement
  • Reporting and analytics
Copper
№19

Less Annoying CRM

Less Annoying CRM - CRM system created specifically for small online businesses. No unnecessary functions, only the necessary tools for organizing sales and interacting with customers. Simple and intuitive interface.

Advantages

  • Intuitive interface. Easy to learn, no need to be a techie. Everything is clear at first glance.
  • Customer organization. All contact information in one place, quick access and updates.
  • Team collaboration. Easy exchange of information between employees, increased productivity.
  • Automatic reminders. You will never forget an important meeting or task, everything is under control.

Main Parameters

  • Intuitive interface
  • Easy setup
  • Customer support
  • Free trial
  • Affordable price
Less Annoying CRM
№20

SugarCRM

SugarCRM - a flexible open-source CRM system ideal for B2B sales. Customize the CRM to your online business needs and scale sales!

Advantages

  • Open source. Complete freedom of customization to fit your business needs and integrations.
  • Flexible customization. Adapt the platform to your unique B2B sales processes.
  • Scalability. A solution that grows with your business, without limits.
  • Full integration. Combine all customer data in one place for better analytics.

Main Parameters

  • Sales automation
  • B2B oriented
  • Open source
  • Customization to needs
  • Clear analytics
SugarCRM
№21

SuiteCRM

SuiteCRM - a powerful open-source CRM, perfect for online business. Customize the system to your needs and automate sales, marketing, and customer support. Scale your business effectively!

Advantages

  • Free software. Use all the features without license fees.
  • Full customization. Customize to the needs of your unique business.
  • Open source. Integrate with any service, expand functionality.
  • Customer management. Effective sales organization and service improvement.

Main Parameters

  • Open-source CRM
  • SuiteCRM customization
  • CRM for online business
  • Sales automation
  • Customer management
SuiteCRM
№22

Vtiger CRM

Vtiger CRM - the only platform for your online business! Optimize sales, automate marketing, and improve customer support in one system. Grow more efficiently with Vtiger!

Advantages

  • Єдина платформа. All your Sales, Marketing, and Help Desk in one place for coordinated work.
  • Sales growth. Optimize the sales funnel and increase your business profits.
  • Improving support. Provide customers with fast and effective support.
  • Automation. Automate routine tasks to focus on development.

Main Parameters

  • Sales automation
  • Integration with marketing
  • 24/7 customer support
  • User-friendly interface
  • Business scalability
Vtiger CRM
№23

Zoho CRM

Zoho CRM - cloud CRM for online business that automates sales, marketing and service. Optimize your sales funnel, attract more customers and improve their experience with Zoho CRM!

Advantages

  • Sales growth. Optimize your sales funnel and increase profits with Zoho CRM.
  • Marketing automation. Engage customers, personalize communication, and measure ROI.
  • 24/7 customer support. Provide fast and quality support to customers at any time.
  • Centralized management. All customer information in one place: sales, marketing, support.

Main Parameters

  • Business automation
  • User-friendly interface
  • Scalability
  • Flexible settings
  • 24/7 support
Zoho CRM
№24

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - powerful CRM for online business integrated with Microsoft 365 and Copilot. Automate sales, analyze data, and increase profits with intelligent tools and deep integration with Microsoft.

Advantages

  • Integration 365. With Dynamics 365 Sales, all data is in one place, with convenient access and analysis.
  • Copilot AI assistant. Automates routine tasks, provides prompts and reports, saving time.
  • Sales growth. Optimize the sales funnel, increase conversion and profit.
  • Personalization. Customize the system to your needs, create a unique experience for customers.

Main Parameters

  • Sales optimization
  • Integration with Microsoft 365
  • Automation of routine
  • Customer data analytics
  • Copilot Artificial Intelligence
Microsoft Dynamics 365 Sales
№25

Pipedrive

Pipedrive - CRM for online business that helps convert more deals. Visualize your sales pipeline, automate routine tasks, and focus on the main thing - closing deals. Grow with Pipedrive!

Advantages

  • Understandable interface. Intuitive, easy to learn.
  • Visual pipeline. Easy to track the progress of deals at each stage.
  • Sales automation. More time for clients, less routine.
  • Increased conversion. Tools for fast deal closing.

Main Parameters

  • User-friendly interface
  • Visual pipelines
  • Sales automation
  • Deal conversion
  • Easy integration
Pipedrive
№26

Agile CRM

Agile CRM - CRM for online businesses that unifies sales, marketing, and customer support in a single interface. Automate processes, improve communication, and increase profits with this comprehensive solution!

Advantages

  • All in one place. With Agile CRM, sales, marketing, and customer support are integrated.
  • Sales automation. Simplify your sales funnel and increase profits with automation.
  • Improved communication. Personalize communication with customers at every stage.
  • Increased productivity. Free up your team's time by focusing on business development.

Main Parameters

  • All in one place
  • Sales automation
  • Integration with tools
  • 24/7 customer support
  • User-friendly interface
Agile CRM
№27

Capsule CRM

Capsule CRM - simple and intuitive CRM for online business. Manage contacts, deals and projects in one place. Streamline sales and improve customer relationships!

Advantages

  • Simple interface. Easy to learn and use, save time on learning!
  • Contact organization. All customer information in one place, easy access.
  • Deal tracking. Manage sales, see progress and analyze performance.
  • Project management. Plan, coordinate and monitor task execution without problems.

Main Parameters

  • Easy to use
  • Convenient contact management
  • Tracking deals and tasks
  • Integration with other services
  • Suitable for small businesses
Capsule CRM
№28

NetHunt CRM

NetHunt CRM is a CRM system integrated into Gmail. Manage leads, sales funnels and automate processes directly from your mail. The perfect solution for online business to increase efficiency and not lose important contacts.

Advantages

  • Gmail integration. Manage sales directly from your mail, conveniently and efficiently.
  • Sales automation. Automate routine tasks to focus on business development.
  • Clear sales funnel. Track customers at every stage, increasing conversion.
  • Data centralization. All customer information in one place for quick access.

Main Parameters

  • Integration with Gmail
  • Sales automation
  • Convenient sales funnels
  • Lead management
  • Online business support
NetHunt CRM
Comparison

CRM Comparison

# CRM System Purpose Top Features Free Plan Initial Cost
1CPAshkaDropshippers, online businessAccounting automation, dropshipper management, financial accountingFree for the first 100 leadsfrom $5/month
2LP-CRME-commerce, product business, servicesAutomation, clients, reportingFree version up to 50 orders per monthfrom $9/month
3KeepinCRMSmall business, online tradingCustomers, deals, tasksTest 7 daysfrom 290 UAH/user/month
4Creatio (Sales)Online business, salesSales automation, low-code, customer experienceFree trial accessprice on request
5monday sales CRMOnline business, teamsAutomation, management, analyticsFree plan (up to 2 users)from $12/month per user (min. 3 seats)
6SalesDriveOnline business, eCommerceIntegration, automation, scaling14-day trialfrom 349 UAH/month
7KeyCRMOnline business, eCommerce, retailAutomation, integration, analyticsTest 14 daysfrom $19/month
8Keap (ex-Infusionsoft)Entrepreneurs, small businessCRM, marketing automation, sales pipelineTest (free of charge)from $159/month
9Odoo CRMSmall, medium businessSales automation, customer base, ERP integrationOne App Free (CRM free)from €24.90/month per user
10Streak CRMSmall business, freelancersGmail integration, pipelines, sales managementFree planfrom $59/month per user
11Freshworks CRM (Freshsales)Online business, salesSales automation, integrated telephony, AI assistantFree planfrom $9/month per user
12Salesforce Sales CloudAll industries, businessSales automation, contact management, sales analytics30 day trialfrom $25/month per user
13NutshellB2B, sales, marketingCRM, email marketing, sales automation14 day trialfrom $16/month per user
14amoCRMSmall business, salesMessengers, automation, sales funnel14 day testfrom $15/month per user
15Bitrix24Small business, medium businessCRM, project management, contact centerFree planfrom $61/month (5 users)
16OneBox OSOnline business, e-commerceCRM, ERP, automationPart of the applications are freefrom $1.99/month (for 1000 records)
17ApptivoSmall business, SMBCRM, project management, automationFree trialfrom $15/month per user (annual billing) or $20/month monthly
18CopperOnline business, Google WorkspaceGmail integration, automation, lead generation14-day trialfrom $29/month per user
19Less Annoying CRMSmall business, entrepreneursSimplicity, accessibility, customer organization30 day test$19/month per user
20SugarCRMB2B, online businessFlexibility, open source, B2B salesFree trialfrom $49/month per user
21SuiteCRMSmall business, enterprisesOpen source, customization, automationOpen source software (free)from $0/month (self-hosted)
22Vtiger CRMSmall business, medium businessSales, marketing, support15 day testfrom $15/month per user
23Zoho CRMSmall business, medium businessSales automation, contact management, marketing campaignsFree plan (up to 3 users)from $20/month per user
24Microsoft Dynamics 365 SalesSales, marketing, serviceSales automation, analytics, integration30 day testfrom $65/month per user
25PipedriveSmall business, salesSales automation, pipeline visualization, deal managementTest 14 daysfrom $14.90/month per user
26Agile CRMSmall businesses, startupsAutomation, marketing, supportFree plan (up to 10 users)from $8.99/month per user
27Capsule CRMSmall business, entrepreneursContacts, Deals, ProjectsFree planfrom $18/month per user
28NetHunt CRMSmall business, startupsGmail integration, automation, sales funnels14 days trialfrom $24/month per user
Questions and Answers

Questions and Answers

? What does a customer experience platform provide?
It helps automate sales, marketing, and support, improving customer interaction and increasing profits
? What functionality is critically important?
Marketing automation, contact management, reporting and analytics, integration with other services
? How to choose the best platform?
Identify business needs, compare functionality, consider budget and integration with other tools
? Which platforms are the most popular?
Among the market leaders are HubSpot, Salesforce, Zoho CRM, and Pipedrive
? How much does it cost to implement such a platform?
The cost depends on the selected plan, the number of users, and the necessary settings, some have free plans