Top 10 CRM for tracking customer inquiries
Best

Select a CRM for Your Processes

№1

LP-CRM

LP-CRM is a CRM system for product business, e-commerce and services. Customer request accounting, sales automation and analytics in one place. Optimize your work with customers and increase profits with LP-CRM!

Main Advantages

  • Зростання продажів. Control leads, automate the sales funnel, increase profits with LP-CRM.
  • All in one place. All customer data, tasks and communication history in LP-CRM.
  • Time saving. Automation of routine tasks frees up time for business development.
  • Simple integration. Easily integrates with other e-commerce services.

Characteristics

  • Sales automation
  • User-friendly interface
  • Integration with API
  • Real-time reporting
  • 24/7 customer support
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers and orders. Optimize the sales funnel, increase profits. Convenient customer base management.

Main Advantages

  • Easy accounting of dropshippers. Automatic calculation of each dropshipper's profits, saving time and avoiding mistakes.
  • Convenient order management. Track order status, manage delivery and communicate with customers in one place.
  • Sales analytics. Get detailed reports on sales, popular products, and dropshipper performance.
  • Integration with platforms. Connect popular dropshipping platforms to automate order import into CPAshka.

Characteristics

  • Call accounting
  • Dropshipper automation
  • User-friendly interface
  • Reporting for analysis
  • 24/7 customer support
CPAshka
№3

Bitrix24

Bitrix24 - CRM system and workspace for tracking customer inquiries, sales, contact center, and projects. Organize customer communications, automate sales, and manage projects in one place!

Main Advantages

  • Convenient customer tracking. The entire history of communication with the client in one place, quick access to data.
  • Centralization of communications. Combine all customer communication channels into one platform.
  • Sales automation. Optimize the sales funnel and increase your business's profits.
  • Team collaboration. Bitrix24 enables effective collaboration on projects and tasks.

Characteristics

  • Sales automation
  • User-friendly interface
  • Email integration
  • Inquiry tracking
  • Cloud solution
Bitrix24
№4

OneBox OS

OneBox OS: CRM/ERP for effective customer request management. Automate processes, telephony, warehouse and document management in one system. Optimize customer communication and increase sales!

Main Advantages

  • Centralization of data. All customer information in one place, easy access and analysis.
  • Optimization of communications. Integration of telephony, mail and messengers for quick response.
  • Automation of routine. Automate sales, support and other processes.
  • A single OneBox OS solution. All tools: CRM, ERP, warehouse and documents - in one platform.

Characteristics

  • Accounting for appeals
  • CRM + ERP in 1
  • Process automation
  • Integration with telephony
  • Convenient document management
OneBox OS
№5

Copper

Copper - CRM built for Google Workspace. Deep integration with Gmail makes customer relationship management simple and effective. Organize sales and communication within the familiar Google interface!

Main Advantages

  • Gmail Integration. Manage deals directly from your email, without switching between windows.
  • Data Automation. Copper automatically collects customer data, saving you time.
  • User-Friendly Interface. Intuitive design for quick team adoption.
  • Relationship Improvement. Track communication history to build strong connections.

Characteristics

  • Gmail Integration
  • Lead Tracking
  • Easy to Use
  • Reporting and Analytics
  • Sales Automation
Copper
№6

Creatio (Sales)

Creatio (Sales) - a low-code CRM platform for sales automation and customer base management. Optimize lead tracking, build effective processes and increase customer loyalty with Creatio!

Main Advantages

  • Sales automation. Increase profits with optimized funnels and intelligent prompts.
  • Ease of setup. Easily adapt the platform to your business needs without code.
  • Unified customer base. Keep all customer information in one place for better service.
  • Real-time analytics. Make informed decisions based on data and reporting.

Characteristics

  • Process automation
  • Low-code/No-code
  • User-friendly interface
  • Fast support
  • Flexible configuration
Creatio (Sales)
№7

HubSpot CRM

HubSpot CRM - a free platform for tracking customer interactions, marketing, sales, and support. A convenient CRM system for organizing work with customers in a single space.

Main Advantages

  • Free core. Basic functionality to start working with customers for free.
  • Unified platform. All marketing, sales, and support tools in one place.
  • Relationship improvement. Understand customer needs and build strong connections.
  • Automation. Forget about routine, focus on business development.

Characteristics

  • Free CRM
  • Process automation
  • Unified platform
  • Reporting and analytics
  • Customer support
HubSpot CRM
№8

amoCRM

amoCRM - CRM system, designed for messengers. Automate the processing of requests from chats, build chat funnels, and use bots. Omnichannel dialogues for quick communication with clients! Accounting for requests has never been so simple.

Main Advantages

  • Chat funnels. Automate sales through messengers and social networks, increase conversion thanks to personalized scenarios.
  • Omnichannel dialogues. Communicate with clients from any channel in a single window, don't miss a single request.
  • Bots for support. Automate answers to typical questions, save managers' time, and improve service 24/7.
  • Easy start. The intuitive interface allows you to quickly set up and start working, without the need for complex integrations.

Characteristics

  • Effective CRM for customers
  • Sales automation
  • Integration with messengers
  • Convenient chat marketing
  • Omnichannel communications
amoCRM
№9

Apptivo

Apptivo - a suite of business applications for SMBs with a CRM core. Organize customer contact accounting, sales, projects and finances in a single system. Streamline your business with Apptivo!

Main Advantages

  • Data centralization. All customer information in one place, accessible to everyone.
  • Clear analytics. Track key metrics to make informed decisions.
  • SMB support. Apptivo is designed specifically for the needs of small and medium-sized businesses.
  • Sales automation. More deals in less time, thanks to the automation of routine tasks.

Characteristics

  • Convenient accounting of appeals
  • CRM for SMB
  • Sales automation
  • All in one place
  • Flexible reports
Apptivo
№10

Vtiger CRM

Vtiger CRM - a single platform for automating sales, marketing, and customer support. Streamline call accounting, improve service, and increase customer loyalty with our CRM.

Main Advantages

  • All in one place. Sales, marketing, and customer support on one Vtiger platform.
  • Improved communication. Effective interaction with customers at all stages.
  • Data analysis. Get valuable information for decision-making.
  • Sales growth. Streamline processes to increase profits.

Characteristics

  • Sales automation
  • Convenient Help Desk
  • Marketing tools
  • Data centralization
  • 24/7 customer support
Vtiger CRM
Comparison

CRM in Comparison

# Product Purpose Features Free Plan Cost From
1LP-CRMProduct business, e-commerce, servicesCustomers, sales, analyticsFree version up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, online storesCRM, dropshipping, automationFree for the first 100 leadsfrom $5/month
3Bitrix24SMBs, enterprisesCRM, automation, communicationsFree planfrom $61/month (5 users)
4OneBox OSSmall, medium businessCRM, ERP, automationPart of the applications are freefrom $1.99/month (per 1000 records)
5CopperSmall business, startupsGmail integration, automation, lead tracking14-day Trialfrom $29/month per user
6Creatio (Sales)Sales, marketing departmentsSales automation, customer management, low codeFree trial accessprice on request
7HubSpot CRMSmall business, medium businessContacts, deals, automationFree planfrom $20/month per user
8amoCRMSmall business, salesMessengers, automation, omnichannelTest for 14 daysfrom $15/month per user
9ApptivoSMEs, entrepreneursCRM, sales, projectsFree testfrom $15/month per user (annual payment) or $20/month monthly
10Vtiger CRMSmall business, medium businessAutomation, customer accounting, support15 day testfrom $15/month per user
Questions and Answers

Questions and Answers

? What is a contact management solution
It helps track customer interactions, improve service, and increase sales
? Why is such a solution needed for business
It centralizes customer data, simplifying the work of sales, marketing, and support departments
? What are the benefits of using such a solution
Improved service, increased sales, business process optimization, better reporting
? What features are important when choosing
Automation, integration with other services, user-friendly interface, reporting, support
? How much does a contact management solution cost
The cost varies depending on the functionality, number of users, and vendor, there are free options