TOP 24 CRMs for Online Order Management in Ukraine
Best

Test and Choose a CRM

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automation of order, customer and dropshipper accounting. Effective online sales management!

Advantages for Business

  • Automation of accounting. Accurate accounting of dropshippers and orders, minimal manual labor.
  • Convenient management. Intuitive interface for efficient work with dropshippers.
  • Fast order processing. Prompt order processing and quick notification of dropshippers.
  • Increased profitability. Process optimization leads to increased profits.

Features

  • Automation of order accounting
  • Convenient calculation of dropshippers
  • Integration with popular platforms
  • Optimization of dropshipping processes
  • User support and training
CPAshka
№2

LP-CRM

LP-CRM - A CRM system for tracking online orders in product-based businesses, e-commerce, and the service industry. Optimize sales, automate processes, and increase profits with LP-CRM!

Advantages for Business

  • Sales automation. Free up time for strategy, we'll take care of the routine, no lost leads.
  • Easy order tracking. Control every stage of the deal, from application to delivery, in a single window.
  • Real-time analytics. Get instant reports on key business metrics for decision-making.
  • Convenient integration. Easily connect popular services and platforms for efficient work.

Features

  • Order tracking
  • Sales automation
  • Marketplace integration
  • User-friendly interface
  • Customer support
LP-CRM
№3

Binotel SmartCRM

Binotel SmartCRM - CRM for online orders: 360° client profile, sales and task analytics, integration with Binotel telephony. Optimize order accounting and improve customer service!

Advantages for Business

  • 360° client profile. The entire communication history in one place, for better service.
  • Sales analytics. Track performance, improve results.
  • Integration with PBX. Telephony built-in for quick communication.
  • Task automation. Reminders, reports - all automatically!

Features

  • Online CRM for business
  • Order accounting made easy
  • 360° client card
  • Sales automation
  • Integration with PBX
Binotel SmartCRM
№4

Insightly

Insightly: CRM and project management in one platform, designed for small and medium-sized businesses. Integrations needed for online order accounting and sales efficiency improvement.

Advantages for Business

  • Оптимізація продажів. Increase profits with sales funnel analysis and automation tools.
  • Effective project management. Control task execution and achieve goals on time with Insightly.
  • Centralized customer base. All customer information in one place for better communication.
  • Integration with other services. Easily connect the necessary tools for comprehensive work.

Features

  • Order automation
  • User-friendly interface
  • Integration with services
  • Sales analytics
  • Customer support
Insightly
№5

HubSpot CRM

HubSpot CRM - Free CRM for online order management. Marketing, sales and customer support in one platform. Optimize order processing and improve customer interaction today!

Advantages for Business

  • Free CRM core. Start with basic functionality, expand as needed, with no hidden fees.
  • Single platform. Integration of marketing, sales and support for a holistic view of the client.
  • Automation of routine. Free up team time from repetitive tasks, focus on development.
  • Improving customer experience. Personalized interaction with customers at every stage.

Features

  • Online order tracking
  • Free CRM core
  • Single platform
  • Marketing + sales
  • Customer support
HubSpot CRM
№6

Close

Close - CRM, designed for effective sales. Ideal for teams that actively use calls and email marketing. Automate online order processing and increase conversion rates by integrating with telephony and email newsletters!

Advantages for Business

  • Зростання продажів. Increase profits with Close's effective sales tools.
  • Automation of routine. Forget about manual data entry and focus on deals.
  • Convenient integration. Easily connect Close to the services you need.
  • Team productivity. Track metrics, motivate, and improve results.

Features

  • Order automation
  • Convenient customer accounting
  • Integration with services
  • Sales analytics
  • Fast Close support
Close
№7

Vtiger CRM

Vtiger CRM - a comprehensive platform for sales, marketing, and customer support. Streamline online order accounting, automate processes, and improve customer interaction. The perfect solution for growing your business!

Advantages for Business

  • All in one place. Sales, Marketing, and Help Desk on one platform for better interaction.
  • Sales growth. Effective lead and deal management increases profits.
  • 24/7 customer support. Personalized service increases customer loyalty.
  • Routine automation. Free up team time by automating daily tasks.

Features

  • Order automation
  • Convenient customer accounting
  • Integration with services
  • Vtiger: all in one
  • 24/7 support
Vtiger CRM
№8

SugarCRM

SugarCRM: Flexible CRM system with an open architecture, ideal for B2B. Optimize online order accounting, automate sales and improve customer interaction. Designed to scale your business.

Advantages for Business

  • Відкритий код. Full customization to business needs, flexibility and independence.
  • B2B orientation. Advanced tools for managing complex deals.
  • Sales automation. Sales funnel optimization, increased conversion.
  • Analytics and reports. Convenient KPI monitoring, informed decision making.

Features

  • Order accounting
  • Sales automation
  • Відкритий код
  • B2B orientation
  • Flexible settings
SugarCRM
№9

Apptivo

Apptivo - CRM system with a set of business applications, ideal for small and medium-sized businesses. Manage online orders, sales, and customers effectively! Streamline your accounting with Apptivo.

Advantages for Business

  • Sales automation. Simplifies order processing, increasing profits.
  • Centralized management. All customer information in one place from Apptivo.
  • Effective communication. Improves customer interaction with Apptivo.
  • Real-time reporting. Get instant data on business processes.

Features

  • Online order accounting
  • CRM for small business
  • Sales automation
  • Application integration
  • Simple customer management
Apptivo
№10

KeepinCRM

KeepinCRM - simple CRM for small and medium-sized businesses. Automate customer, task, deal, warehouse and finance accounting. Ideal for online order accounting! Optimize your business today!

Advantages for Business

  • Manage customers easily. All customer information in one place, communication history and deals.
  • Optimize sales. Control sales stages, track performance and increase profits.
  • Automate routine. Simplify accounting for goods, orders and finances, minimize errors.
  • Clear interface. KeepinCRM is intuitive, easy to learn and efficient to use.

Features

  • Online order accounting
  • SME client base
  • CRM tasks and deals
  • KeepinCRM warehouse accounting
  • Online financial control
KeepinCRM
№11

KeyCRM

KeyCRM - Ukrainian CRM for online order management. Automate your business: orders from all channels, convenient communication with customers, inventory management and powerful analytics. All in one system!

Advantages for Business

  • Everything in one place. Order, customer, warehouse and analytics management in KeyCRM.
  • Automation of routine. KeyCRM simplifies order processing and customer communication.
  • Analytics for growth. Get reports to improve business decisions with KeyCRM.
  • Ukrainian support. KeyCRM is native language support and quick help.

Features

  • Online order tracking
  • Integration of sales channels
  • Inventory management
  • Sales analytics
  • Ukrainian CRM system
KeyCRM
№12

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) - CRM with built-in telephony, email and AI, ideal for online order accounting. Optimize sales, automate routine and increase profits! All in one place.

Advantages for Business

  • Built-in telephony. Call customers directly from the CRM, record conversations and analyze them.
  • AI assistant. Automates routine tasks, helps find opportunities and predict sales.
  • Email marketing. Send personalized mailings, track openings and clicks.
  • User-friendly interface. Intuitive design, easy to use, quick setup.

Features

  • Online order accounting
  • Telephony integration
  • Sales automation
  • AI sales assistant
  • User-friendly interface
Freshworks CRM (Freshsales)
№13

Keap (ex-Infusionsoft)

Keap (formerly Infusionsoft) - a marketing automation CRM designed for entrepreneurs. Streamline online order accounting, automate communication, and increase sales. Ideal for small businesses.

Advantages for Business

  • Sales automation. Forget about routine, focus on customers.
  • Personalized marketing. With Keap, every customer will feel your attention.
  • Loyalty growth. Customer retention becomes easier and more profitable.
  • Time saving. Automate routine tasks and work more efficiently.

Features

  • Sales automation
  • Convenient order accounting
  • Personalized marketing
  • All in one solution
  • Small business support
Keap (ex-Infusionsoft)
№14

Odoo CRM

Odoo CRM is a part of Odoo ERP, perfectly suited for online order management. Automate sales, manage customers, and analyze data in one system. Grow with Odoo CRM!

Advantages for Business

  • All in one place. Manage sales, marketing, and customer support on a single platform
  • Automation of routine tasks. Free up time for business development by automating repetitive tasks
  • Integration with other modules. Easily connect CRM with other business processes in Odoo
  • Clear analytics. Track key metrics and make informed decisions

Features

  • Sales automation
  • User-friendly interface
  • ERP integration
  • Order analytics
  • Customer support
Odoo CRM
№15

Copper

Copper CRM is an intuitive CRM for Google Workspace that is tightly integrated with Gmail. Simplify online order accounting, automate routine tasks and increase the efficiency of your team. Ideal for small and medium-sized businesses.

Advantages for Business

  • Deep integration with Gmail. The entire history of communication with the client directly in your mail. No need to switch between windows.
  • Sales automation. Automatically track deals from the moment of interest to successful completion.
  • Simple interface. Intuitive, does not require lengthy training. Quick start for the team.
  • Google Workspace support. Seamless integration with your favorite Google tools, saving time and effort.

Features

  • Integration with Gmail
  • Online order accounting
  • Reporting and analytics
  • Sales automation
  • Customer management
Copper
№16

Bitrix24

Bitrix24 - CRM and workspace for tracking online orders, sales, contact center, and projects. Organize your customer base, automate order processing, and improve communication with customers in one place.

Advantages for Business

  • All in one place. All the tools for business: sales, communications, projects.
  • Sales automation. More deals with less effort: automated funnels.
  • Effective communication. Communicate with customers through convenient communication channels.
  • Convenient project management. Organize team work and control deadlines.

Features

  • Sales automation
  • Convenient order tracking
  • Website integration
  • Teamwork organization
  • Contact center in CRM
Bitrix24
№17

NetHunt CRM

NetHunt CRM - CRM right in Gmail! Manage leads, sales funnels and automate processes without leaving your mail. The perfect solution for online order tracking and efficient work with customers.

Advantages for Business

  • Gmail Integration. Manage sales, marketing and support directly in your email, saving time and simplifying the workflow.
  • Lead Management. Track potential customers, segment them and increase conversion to deals.
  • Sales Automation. Automate routine tasks, such as mailings and reminders, to increase team efficiency.
  • Reporting and Analytics. Get a clear understanding of your business performance with analytical reports and charts.

Features

  • Online order tracking
  • CRM in Gmail integration
  • Sales automation
  • Sales funnels
  • NetHunt lead management
NetHunt CRM
№18

Streak CRM

Streak CRM is a CRM integrated directly into Gmail! Manage orders and customers without leaving your email. Create custom sales funnels for effective online order tracking and business optimization.

Advantages for Business

  • Gmail integration. Manage deals right from your email, without switching!
  • Custom pipelines. Customize your sales funnel to fit your business.
  • Team collaboration. Data sharing improves coherence.
  • Progress tracking. Analyze data and optimize sales.

Features

  • Simple interface
  • Quick integration
  • Sales automation
  • Sales funnels
  • NetHunt lead management
Streak CRM
№19

amoCRM

amoCRM - CRM system that helps increase sales through online orders. Manage customers in chats and messengers, use chat funnels and bots for automation, conduct omnichannel dialogues. Everything for efficient accounting and order processing!

Advantages for Business

  • Increasing sales. Efficient management of leads and deals for profit growth.
  • Omnichannel communication. All chats with customers in one place: messengers, mail, social networks.
  • Automation of routine. Chatbots and automatic funnels save team time.
  • Personalized approach. Segment customers and offer relevant offers.

Features

  • Sales automation
  • User-friendly interface
  • Integration with messengers
  • Effective customer management
  • 24/7 amoCRM support
amoCRM
№20

Capsule CRM

Capsule CRM - easy CRM for tracking online orders. Manage contacts, deals and projects in one place. Optimize sales and improve customer interaction.

Advantages for Business

  • Простий інтерфейс. Easy to learn, quick to start, intuitive for the team.
  • Organization of contacts. Keep the entire history of communication with customers in one place.
  • Sales increase. Track deals, improve conversion and increase profits.
  • Improved collaboration. Easily share information and coordinate team actions.

Features

  • Convenient order tracking
  • Simple integration with the API
  • 24/7 customer support
  • Sales automation
  • Analytics and reports
Capsule CRM
№21

OneBox OS

OneBox OS - CRM/ERP platform for online order accounting. Automate processes, telephony, warehouse, document management in one place. An effective solution for your business!

Advantages for Business

  • Data centralization. All information about customers and orders in one place for quick access and analysis.
  • Sales automation. Optimize the sales funnel, from lead to successful deal, without routine.
  • Effective warehouse management. Control inventory, avoid shortages and surpluses, optimize logistics.
  • Integration with telephony. Make and receive calls directly from the platform, save communication history.

Features

  • Accounting for online orders
  • CRM+ERP in one
  • Business automation
  • Telephony integration
  • Document management in CRM
OneBox OS
№22

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM designed to optimize sales. Deep integration with Microsoft 365 and Copilot helps automate processes, track online orders, and increase your team's efficiency.

Advantages for Business

  • Integration with Microsoft 365. Easily connect Outlook, Excel, Teams, and other familiar tools.
  • Copilot Artificial Intelligence. Get prompts and automate routine tasks with AI.
  • Improving customer experience. Personalized approach to each client to increase loyalty.
  • Sales growth. Sales funnel optimization and team efficiency improvement.

Features

  • Sales automation
  • Integration with Office 365
  • Copilot for data analysis
  • User-friendly interface
  • Accounting for online orders
Microsoft Dynamics 365 Sales
№23

monday sales CRM

Monday sales CRM is a flexible CRM based on monday.com, perfect for sales teams working with online orders. Automate processes, track deals and increase sales with ease!

Advantages for Business

  • Convenient sales management. Easily track deals, contacts, and communications in one place.
  • Automation of routine. Reduce time on repetitive tasks and focus on sales.
  • Improved collaboration. Team collaboration on deals becomes transparent and efficient.
  • Personalization to needs. Customize monday sales CRM to your unique sales process.

Features

  • Online order tracking
  • Flexible CRM on monday.com
  • Sales automation
  • User-friendly interface
  • Reporting and analytics
monday sales CRM
№24

SuiteCRM

SuiteCRM - Open-source CRM for online order management. Flexible customization to fit your business needs. Scale sales and improve customer interaction with this powerful CRM system.

Advantages for Business

  • Open-source flexibility. Adapt to business needs, no limitations.
  • Extensive customization. Customize everything: from fields to business processes.
  • Integration with everything. Easily connect your favorite services and tools.
  • Data control. Your data is yours, security and privacy guaranteed.

Features

  • Order management
  • Sales automation
  • CRM customization
  • Open-source solution
  • Reporting and analytics
SuiteCRM
Comparison

CRM Review and Comparison

# Platform For Whom Functionality Free Price From
1CPAshkaDropshippers, entrepreneurs, eCommerceAutomation, accounting, CRMFree for the first 100 leadsfrom $5/month
2LP-CRMProduct-based business, eCommerce, servicesOrders, customers, automationFree version for up to 50 orders per monthfrom $9/month
3Binotel SmartCRMeCommerce, SaaS, servicesClient profile, analytics, integration-from 399 UAH/month per employee
4InsightlySmall business, medium businessCRM, project management, integrations14 day trialfrom $29/month per user
5HubSpot CRMSmall business, startupsFree CRM, sales automation, customer supportFree planfrom $20/month per user
6CloseSales, marketingCalls, email, automation14 day trialfrom $49/month per user
7Vtiger CRMSmall business, enterprisesSales, marketing, support15 day testfrom $15/month per user
8SugarCRMB2B, sales, marketingOpen architecture, B2B, sales automationTest freefrom $49/month per user
9ApptivoSmall business, medium businessCRM, automation, integrationFree trialfrom $15/month per user (annual payment) or $20/month monthly
10KeepinCRMSmall business, medium businessAutomation, accounting, optimizationTest 7 daysfrom 290 UAH/user/month
11KeyCRMOnline stores, entrepreneursOrders, communication, accountingTest 14 daysfrom $19/month
12Freshworks CRM (Freshsales)Small business, salesCRM, automation, telephonyFree planfrom $9/month per user
13Keap (ex-Infusionsoft)Small business, entrepreneursCRM, automation, salesTest (free)from $159/month
14Odoo CRMSmall business, enterprisesSales automation, customer management, data analysisOne App Free (CRM for free)From €24.90/month per user
15CopperSMB, sales, marketingIntegration, automation, simplicity14 days trialfrom $29/month per user
16Bitrix24Business, entrepreneursCRM, automation, communicationsFree planfrom $61/month (5 users)
17NetHunt CRMSmall business, startupsGmail CRM, automation, leads14 day testfrom $24/month per user
18Streak CRMSmall businesses, startupsGmail integration, sales funnels, order trackingFree planfrom $59/month per user
19amoCRMSmall business, salesSales, automation, communication14 days testfrom $15/month per user
20Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
21OneBox OSeCommerce, retail, manufacturingCRM, ERP, automationSome applications are freefrom $1.99/month (for 1000 records)
22Microsoft Dynamics 365 SalesSmall, medium, largeSales automation, integration, Copilot30 day trialfrom $65/month per user
23monday sales CRMSales teams, eCommerceAutomation, deals, increased salesFree plan (up to 2 users)from $12/month per user (min. 3 seats)
24SuiteCRMSmall business, medium businessOpen source, flexibility, scalabilityOpen source (free)from $0/month (self-hosted)
Questions and Answers

Questions and Answers

? What is a sales management platform?
It is a tool for automating sales processes, storing customer data, and analyzing efficiency
? What are the benefits of an e-commerce platform?
It allows you to centralize customer and order data and improve service
? What features are important for an online store?
Integration with the website, automation of order processing, and sales analytics
? How to choose a platform for my business?
Consider the needs of your business, budget, and the possibility of integration with other tools
? Where can I find a list of popular platforms in Ukraine?
Check out ratings and reviews offered by independent experts and specialized resources