Top 14 CRMs for Small Business: Review and Selection
Finest

Choose a CRM for Your Niche

№1

LP-CRM

LP-CRM - CRM system designed for small businesses in e-commerce, product business and service sector. Automate sales, manage customers and increase profits! Integration with popular platforms.

Main Advantages

  • Increased sales. More deals, loyal customers, increased profits.
  • Automation of routine. Free up team time for important tasks, minimize errors.
  • Convenient customer management. All customer information in one place, easy access.
  • Business analysis. Track key metrics, make informed decisions.

Characteristics

  • Sales automation
  • User-friendly interface
  • Integration with mail
  • Reporting analytics
  • 24/7 support
LP-CRM
№2

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting for dropshippers, orders and payments. Optimize the business processes of your small business.

Main Advantages

  • Automation of accounting. CPAshka eliminates routine, accurately calculates payments to dropshippers, saving you time.
  • User-friendly interface. An intuitive system that is easy to learn and does not require special skills.
  • Profitability control. Track the profitability of deals, analyze the effectiveness of dropshippers and optimize costs.
  • Integration with platforms. Easily connect popular marketplaces and delivery services for fast order processing.

Characteristics

  • Dropshipping automation
  • Convenient partner accounting
  • Real-time reporting
  • Integration with marketplaces
  • Ukrainian language support
CPAshka
№3

SugarCRM

SugarCRM - A flexible open-source CRM system, ideal for B2B. Customize it to fit the needs of your small business and maximize sales efficiency! Streamline customer relations and increase profits.

Main Advantages

  • Flexible customization. Tailor the system to the needs of your business, not the other way around.
  • Integration with other services. Easily connect SugarCRM with your favorite tools for efficient operation.
  • B2B sales optimization. Increase profits with tools for managing B2B deals and customers.
  • Transparent open architecture. Control data and integrations, having full access to code and customization possibilities.

Characteristics

  • Affordable price for small businesses
  • Sales automation
  • User-friendly interface
  • Easy setup
  • Customer support
SugarCRM
№4

Agile CRM

Agile CRM - A CRM system for small businesses that unifies sales, marketing, and customer service in one convenient interface. Automate processes and increase profits with Agile CRM!

Main Advantages

  • All in one place. Sales, marketing, and service - a single platform for business
  • Sales automation. Save time on routine tasks, focus on customers
  • User-friendly interface. Easy to learn and use, no IT specialists required
  • 24/7 customer support. Our experts are always ready to help you with any question

Characteristics

  • All in one place
  • User-friendly interface
  • Process automation
  • 24/7 customer support
  • Affordable price
Agile CRM
№5

OneBox OS

OneBox OS - CRM/ERP for small businesses. Manage sales, tasks, warehouse and documents in a single system! Automate business processes and integrate telephony for efficient work.

Main Advantages

  • All in one place. Manage sales, warehouse, documents and telephony in one OneBox OS platform.
  • Easy start. Simple interface and quick implementation for your business.
  • Cost optimization. Savings on integrations and maintenance of various services - all in OneBox OS.
  • Business scaling. OneBox OS grows with your business, adapting to new needs.

Characteristics

  • CRM/ERP for small businesses
  • Business process automation
  • Telephony and warehouse integration
  • Document management in one solution
  • OneBox OS: All in one place
OneBox OS
№6

Zoho CRM

Zoho CRM - cloud-based CRM system, ideal for small businesses. Automate sales, marketing, and customer support in one place. Grow more efficiently with Zoho CRM!

Main Advantages

  • Зрозумілий інтерфейс. Easy to learn and use, intuitive functions.
  • Sales automation. Increase sales by automating routine tasks.
  • Improved customer service. Quick response to inquiries and satisfied customers.
  • Data centralization. All customer information in one place.

Characteristics

  • Easy to use
  • Affordable price
  • Scalability
  • Zoho integrations
  • Ukrainian language support
Zoho CRM
№7

monday sales CRM

monday sales CRM is a flexible CRM built on monday.com, ideal for small business sales teams. Automate processes, track deals and increase productivity with ease!

Main Advantages

  • Simple setup. Adapt to the needs of your business in minutes, without code!
  • Routine automation. Free teams from repetitive tasks, focus on sales!
  • Clear reports. Get clear real-time sales performance data.
  • Full integration. Connect your favorite tools for seamless operation.

Characteristics

  • Intuitive interface
  • Easy setup
  • Sales automation
  • Real-time reporting
  • Team collaboration
monday sales CRM
№8

NetHunt CRM

NetHunt CRM - CRM in Gmail, ideal for small businesses. Manage leads, sales funnels, and automate processes without leaving your email. A convenient solution for effective customer relationship management!

Main Advantages

  • Integration with Gmail. Manage sales, marketing, and customer support without leaving your familiar email interface.
  • Increased sales. Effective lead and deal management for increased profits.
  • Automation of routine tasks. Simplify daily tasks with automated workflows and reminders.
  • Improved interaction. Personalize communication and build strong customer relationships.

Characteristics

  • CRM in Gmail
  • Simple and convenient
  • Sales automation
  • Increased profits
  • Integration with Google
NetHunt CRM
№9

SuiteCRM

SuiteCRM - a powerful open-source CRM, ideal for small businesses. Customize the system to suit your needs and manage customers efficiently! A free alternative to commercial CRMs.

Main Advantages

  • Open source. Full control over data and code, flexible adaptation to needs.
  • Data security. Your data is stored with you, minimizing risks.
  • Growing with business. The system scales with your development, without restrictions.
  • Cost optimization. No license fees, only implementation and support costs.

Characteristics

  • Open source, flexible price
  • Customization to needs
  • Sales automation
  • Convenient customer management
  • Email integration
SuiteCRM
№10

Bitrix24

Bitrix24 - CRM system and workspace for small businesses. Manage sales, communicate with customers and coordinate projects in one place. Optimize your company's work today!

Main Advantages

  • Everything in one place. Manage sales, projects, customer communication - all in Bitrix24!
  • Sales growth. Automation of the sales funnel and data analysis increase profits.
  • Resource saving. Optimize business processes, reduce support costs.
  • Simple implementation. Intuitive interface, quick setup and support.

Characteristics

  • Business automation
  • Channel integration
  • Convenience in work
  • 24/7 support
  • Cost optimization
Bitrix24
№11

Nutshell

Nutshell is a simple CRM with email marketing, built for B2B teams. Streamline sales and customer communication in one place! Ideal for small businesses.

Main Advantages

  • Simple interface. Intuitive design, quick team training.
  • Sales automation. More deals, less manual work with Nutshell.
  • Integrated email marketing. Create and send campaigns directly from the CRM.
  • Improving customer relationships. Personalized experience for long-term collaboration.

Characteristics

  • Intuitive interface
  • Easy to get started
  • Sales automation
  • Personalized email
  • B2B team support
Nutshell
№12

Apptivo

Apptivo is a suite of business applications with a CRM core, ideal for SMBs. Streamline sales, marketing, and customer support. Everything you need to grow your small business in one place.

Main Advantages

  • Sales growth. Apptivo helps you find more customers, track deals, and increase profits.
  • Work optimization. Project management, invoices, customer support - all in one place for efficiency.
  • Cost savings. Apptivo's affordable prices allow small businesses to get powerful tools without breaking the bank.
  • Centralized data. All customer information in one place, making it easier to analyze and improve service.

Characteristics

  • Affordable price
  • Ease of use
  • Sales automation
  • Full set of tools
  • SMB support
Apptivo
№13

Salesforce Sales Cloud

Salesforce Sales Cloud - leading CRM for small business. Build an efficient sales funnel, manage customers, and get real-time analytics. Optimize sales with Salesforce!

Main Advantages

  • Clear analytics. Track key sales metrics to make informed decisions and increase profits.
  • Sales funnel optimization. Track every stage of the deal to find weaknesses and increase conversion.
  • Automation of routine tasks. Automate repetitive tasks to free up time for business development and important clients.
  • Increased productivity. Salesforce Sales Cloud helps your team sell more and faster, increasing overall efficiency.

Characteristics

  • Simple integration
  • Sales automation
  • User-friendly interface
  • Real-time reports
  • 24/7 support
Salesforce Sales Cloud
№14

Binotel SmartCRM

Binotel SmartCRM - CRM for small business from Binotel. Complete 360° customer card, powerful analytics, convenient tasks and integration with PBX. Boost sales and improve customer service!

Main Advantages

  • 360° client profile. The entire communication history in one place, quick access to information.
  • Sales analytics. Track efficiency, identify trends, and make informed decisions.
  • Integration with PBX. Automatic collection of call data, saving time and increasing productivity.
  • Tasks and reminders. Don't miss important agreements, control the execution of team tasks.

Characteristics

  • 360° customer overview
  • Sales automation
  • Integration with telephony
  • User-friendly interface
  • Analytics for growth
Binotel SmartCRM
Overall Table

CRM Review and Comparison

# System Positioning Key Functions Free Plan Starting Price
1LP-CRMSmall business, e-commerceSales automation, customer management, platform integrationFree version up to 50 orders per monthfrom $9/month
2CPAshkaDropshippers, small businessAccounting for dropshippers, automation of payments, order managementFree for the first 100 leadsfrom $5/month
3SugarCRMB2B, small businessOpen source, flexibility, B2BFree trialFrom $49/month per user
4Agile CRMSmall businesses, startupsSales, marketing, serviceFree plan (up to 10 users)from $8.99/month per user
5OneBox OSSmall business, entrepreneursCRM, ERP, automationSome applications are freefrom $1.99/month (per 1000 records)
6Zoho CRMSmall business, sales, marketingAutomation, sales, supportFree plan (up to 3 users)from $20/month per user
7monday sales CRMSmall business, salesAutomation, deal tracking, productivityFree plan (up to 2 users)from $12/month per user (min. 3 seats)
8NetHunt CRMSmall business, salesCRM in Gmail, sales automation, customer management14 day trialfrom $24/month per user
9SuiteCRMSmall business, entrepreneursOpen source, customization, automationOpen source software (free)from $0/month (self-hosted)
10Bitrix24Small business, entrepreneursCRM, automation, communicationFree planfrom $61/month (5 users)
11NutshellSmall business, B2BCRM, Email Marketing, B2B Sales14 day trialfrom $16/month per user
12ApptivoSMBs, startupsCRM, Automation, IntegrationFree trialfrom $15/month per user (annual payment) or $20/month monthly
13Salesforce Sales CloudSmall business, salesSales automation, contact management, sales analytics30 day trialfrom $25/month per user
14Binotel SmartCRMSmall business, sales, service360° card, analytics, integration-from 399 UAH/month per employee
Frequently Asked Questions

Frequently Asked Questions

? What is CRM and why does a business need it?
It is a tool for managing customer base, sales and marketing, which helps to increase profits
? Which CRM is better for a small company?
Choose simple, intuitive solutions with basic functions to learn quickly
? How much does CRM implementation cost?
The price depends on the functionality and the selected plan, there are often free versions or trial periods
? What are the benefits of using CRM?
Improved service, sales automation, better understanding of customer needs, increased loyalty
? Which programs are useful for Ukrainian business?
Consider KeyCRM, NetHunt CRM, Creatio, KeepinCRM, OneBoxOS, they take into account the needs of the local market