Top 17 CRMs for Small Businesses: Ranking and Selection
Finest

Find the Optimal CRM Solution

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate accounting of dropshippers, orders and payments. Convenient solution for small business and scaling your dropshipping network.

Key Advantages

  • Automation of dropshipping. Save time and resources by automating routine dropshipping tasks.
  • Accurate accounting of dropshippers. CPAshka automatically calculates payments to each dropshipper, minimizing errors.
  • Clear sales analytics. Get clear reports on sales and dropshipper performance to make informed decisions.
  • Integration with popular platforms. Easily integrate CPAshka with your favorite tools for efficient work.

Functionality

  • CRM for dropshipping UA
  • CPAshka automation
  • Accounting of dropshippers
  • Simple interface
  • Small business support
CPAshka
№2

LP-CRM

LP-CRM - CRM system for small businesses: e-commerce, products, services. Automate sales, process orders, manage customers effectively! Optimize your business with LP-CRM.

Key Advantages

  • Understandable interface. Easy to learn and use every day, even without experience.
  • Sales automation. More deals in less time with automated funnels.
  • Real-time reporting. Monitor key business indicators and make informed decisions.
  • Support for the commodity business. Specialized tools for e-commerce and goods from LP-CRM.

Functionality

  • Sales automation
  • User-friendly interface
  • Integration with mail
  • Analytics for business
  • Customer support
LP-CRM
№3

Salesforce Sales Cloud

Salesforce Sales Cloud is a leading CRM for small businesses. Build an effective sales funnel, automate processes, and gain deep analytics to grow your business.

Key Advantages

  • Sales growth. Optimize your sales funnel to find more customers and close profitable deals.
  • Data centralization. All customer information in one place for better service and analysis.
  • Automation of routine. Free up your time from repetitive tasks and focus on business development.
  • Improved reporting. Get clear reports on sales performance for informed decision-making.

Functionality

  • Affordable price
  • Simple interface
  • Automation
  • Sales analytics
  • 24/7 support
Salesforce Sales Cloud
№4

KeyCRM

KeyCRM - Ukrainian CRM for small business. Collect orders from all channels in one place, manage customer communications, inventory, and analyze sales. Everything for the efficient operation of your business!

Key Advantages

  • All channels in one. Consolidate orders from marketplaces, messengers, and your website in one place for convenience.
  • Convenient communication. Communicate with customers from different channels in a single interface, while maintaining history.
  • Inventory management. Manage inventory, track product movement, and avoid shortages.
  • Sales analytics. Get detailed sales reports to make informed decisions.

Functionality

  • All channels in one window
  • Convenient inventory management
  • Sales automation
  • Analytics for growth
  • Ukrainian support
KeyCRM
№5

Copper

Copper - CRM tightly integrated with Google Workspace, especially Gmail. Ideal for small businesses, it allows you to manage contacts and deals directly from your mail. Optimize sales and increase productivity with Copper!

Key Advantages

  • Gmail integration. All communication with clients directly in the mail, without switching!
  • Ease of use. Easy-to-learn interface - quick implementation.
  • Increased sales. Sales funnel optimization for more profit.
  • Data organization. Store all customer information in one place.

Functionality

  • Gmail integration
  • Ease of use
  • Sales growth
  • Routine automation
  • Single platform
Copper
№6

Nutshell

Nutshell CRM is a simple and powerful tool for B2B teams that combines CRM and email marketing. It is an ideal solution for small businesses looking to increase sales and automate customer communication.

Key Advantages

  • Intuitive interface. Easy to learn and use, even without experience.
  • Full sales cycle. From leads to deals, all in one place.
  • Email automation. Save time by sending personalized emails.
  • Clear analytics. Track progress and improve results.

Functionality

  • Easy to use
  • Email marketing
  • B2B orientation
  • Sales automation
  • Affordable price
Nutshell
№7

Creatio (Sales)

Creatio (Sales) - low-code CRM for small businesses with powerful process automation. Manage sales, marketing, and service in a single system tailored to your needs. Quickly and efficiently!

Key Advantages

  • Sales automation. Increase sales with automated processes and a personalized approach to customers.
  • Easy setup. Easily adapt the platform to the needs of your business using low-code.
  • Single platform. Manage all aspects of your business in one place: sales, marketing, service.
  • Rapid growth. Scale your business with Creatio Sales' flexibility and powerful tools.

Functionality

  • Process automation
  • Low-code/No-code
  • Ease of implementation
  • Flexibility and scalability
  • CRM for small business
Creatio (Sales)
№8

Capsule CRM

Capsule CRM is a simple CRM system designed for small businesses. Easily manage contacts, deals, and projects in one place. Streamline sales and increase your team's efficiency!

Key Advantages

  • Simple contact management. Store all customer information in one place so you don't forget anything.
  • Convenient deal management. Track sales progress and increase profits with Capsule CRM.
  • Easy project management. Organize tasks, deadlines, and resources for successful implementation.
  • Integration with tools. Connect your favorite apps for seamless operation.

Functionality

  • Easy to use
  • Intuitive interface
  • Contacts and deals
  • For small businesses
  • Effective management
Capsule CRM
№9

Zoho CRM

Zoho CRM - cloud CRM system for automating sales, marketing and customer support. An ideal solution for small businesses looking to increase work efficiency and improve customer relations.

Key Advantages

  • Sales growth. Automate routine to focus on deals and customers.
  • Cost savings. Optimize marketing and customer service costs.
  • Service improvement. Satisfied customers are the key to loyalty and repeat sales.
  • Convenient platform. Everything in one place: sales, marketing, support.

Functionality

  • Affordable price
  • Intuitive interface
  • Sales automation
  • Ukrainian support
  • Integration with Zoho services
Zoho CRM
№10

Pipedrive

Pipedrive - CRM for small businesses that helps convert deals. Visualize sales with intuitive pipelines and easily manage each stage, increasing profits.

Key Advantages

  • Increased sales. Pipedrive helps you focus on deals that generate profit by visualizing the sales funnel and automating routine tasks.
  • Easy to use. Intuitive interface, quick setup and easy team training - no complicated instructions.
  • Effective pipeline. Visualize the sales funnel, track deal progress and quickly prioritize.
  • Integration with tools. Pipedrive easily integrates with email services, calendars and other important business applications.

Functionality

  • Intuitive interface
  • Sales visualization
  • Convenient for small business
  • Automation of routine
  • Ukrainian language support
Pipedrive
№11

Bitrix24

Bitrix24 - CRM and workspace for your small business! Manage sales, customers, projects, and communicate with your team in one place. Streamline business processes and boost productivity with Bitrix24!

Key Advantages

  • All in one place. Manage sales, projects, and communications in a single Bitrix24 interface.
  • Increased sales. Automate the sales funnel to avoid losing any customers.
  • Work organization. Team collaboration, information sharing, and task control in Bitrix24.
  • Easy start. Quick deployment and intuitive Bitrix24 interface for small business.

Functionality

  • Business automation
  • Convenient CRM for small businesses
  • Integration with tools
  • Teamwork organization
  • Free plan
Bitrix24
№12

Less Annoying CRM

Less Annoying CRM - very simple CRM for small business. No unnecessary complexity or overpayments! Optimize sales and customer base with an intuitive interface. Try LACRM today!

Key Advantages

  • Intuitive. Easy interface, does not require special knowledge, quick staff training.
  • Data centralization. All customer information in one place, easy access.
  • Customer support. Quick and qualified help, answers to questions.
  • Affordable price. Favorable rates, no hidden payments, cost savings.

Functionality

  • Intuitive interface
  • Simple setup
  • Affordable price
  • Ukrainian support
  • Sales automation
Less Annoying CRM
№13

amoCRM

amoCRM - CRM with a focus on messengers. Increase sales through chat funnels, bots, and omni-channel dialogues. The perfect solution for small businesses looking to automate customer communication.

Key Advantages

  • More clients. Attract leads from messengers, build chat funnels and automate sales.
  • Omnichannel. Communicate with customers in any convenient channel - all in one place.
  • Clear analytics. Track sales performance, build reports and improve results.
  • Easy start. Intuitive interface and quick setup without the involvement of IT professionals.

Functionality

  • CRM for business growth
  • Ease of implementation
  • Sales automation
  • Communication in one place
  • User-friendly interface
amoCRM
№14

NetHunt CRM

NetHunt CRM is a CRM for small businesses that integrates with Gmail. Manage leads, sales funnels, and automate processes right from your email. Simplify CRM in Gmail!

Key Advantages

  • Gmail integration. Manage customers directly from your Gmail inbox, saving time and effort.
  • Sales automation. Automate routine tasks to focus on closing deals and increasing profits.
  • Convenient sales funnels. Visualize the sales process, track progress, and optimize strategies for better results.
  • Simple interface. Intuitive design, easy setup, and quick start without the need for special knowledge.

Functionality

  • CRM in Gmail
  • Easy integration
  • Sales automation
  • Clear funnels
  • NetHunt Support
NetHunt CRM
№15

SugarCRM

SugarCRM: Flexible open-source CRM system, ideal for B2B sales. Customize to the needs of your business and integrate with other tools. Optimize sales and improve customer relationships.

Key Advantages

  • Відкритий код. Easily adapt to the needs of your business, integrate with other tools.
  • Flexibility of settings. Personalize your workspace to increase team productivity.
  • Sales automation. Increase the number of deals through automation of routine tasks.
  • Improving interaction. Build strong customer relationships through centralized data.

Functionality

  • CRM for small businesses
  • Open source for customization
  • B2B sales, lead generation
  • Business process automation
  • Flexible integration and reporting
SugarCRM
№16

HubSpot CRM

HubSpot CRM - Free CRM for small business. Manage marketing, sales, and customer support in one platform. Automate processes, attract leads, and improve customer engagement. Get started for free!

Key Advantages

  • Free core. Start without investment, scale as you grow.
  • Single platform. Customer management, sales, marketing - all in one place.
  • Sales automation. Optimize the sales funnel and increase profits.
  • Clear analytics. Track results and make informed decisions.

Functionality

  • Free CRM to start
  • Integration of all tools
  • Sales automation
  • 24/7 customer support
  • Simple and intuitive interface
HubSpot CRM
№17

SuiteCRM

SuiteCRM - Open-source CRM, ideal for small businesses. Powerful, flexible, and fully customizable, it allows you to tailor the system to your needs and optimize all business processes. A free alternative to paid CRMs! benefit1 - Open Source

Key Advantages

  • Відкритий код. Full control over data and no vendor lock-in
  • Flexible Customization. Adapt to business needs, not the other way around
  • Low Cost. Significant cost savings on licenses and support
  • Comprehensive Support. Large community and wide selection of integrations

Functionality

  • Open-source
  • Flexible Customization
  • Sales Automation
  • Convenient Customer Management
  • Small Business Support
SuiteCRM
Overall Table

CRM Comparison

# CRM System Purpose Key Functions Free Plan Cost From
1CPAshkaDropshippers, entrepreneursAccounting, automation, scalingFree for the first 100 leadsfrom $5/month
2LP-CRMSmall business, e-commerceSales automation, order management, customer baseFree version for up to 50 orders per monthfrom $9/month
3Salesforce Sales CloudSmall business, salesSales funnel, automation, analytics30 day testfrom $25/month per user
4KeyCRMSmall business, entrepreneursMulti-channel, automation, analytics14-day trialfrom $19/month
5CopperSmall business, salesGmail integration, deal management, contacts centralized14 day trialfrom $29/month per user
6NutshellSmall business, B2BCRM, email marketing, automation14 day trialfrom $16/month per user
7Creatio (Sales)Small business, salesAutomation, low-code, CRMFree trial accessprice on request
8Capsule CRMSmall business, startupsContacts, deals, projectsFree planfrom $18/month per user
9Zoho CRMSmall business, salesSales automation, contact management, reporting and analyticsFree plan (up to 3 users)from $20/month per user
10PipedriveSmall business, salesSales pipeline, automation, reporting14 day testfrom $14.90/month per user
11Bitrix24Small business, entrepreneursCRM, tasks, communicationFree planfrom $61/month (5 users)
12Less Annoying CRMSmall business, entrepreneursSimplicity, affordability, intuitiveness30 days test$19/month per user
13amoCRMSmall business, salesMessenger marketing, chat funnels, omnichannel14 day testfrom $15/month per user
14NetHunt CRMSmall business, salesGmail integration, leads, automation14 day trialfrom $24/month per user
15SugarCRMB2B, sales, marketingOpen source, flexibility, B2B salesFree trialfrom $49/month per user
16HubSpot CRMSmall business, marketingFree CRM, automation, lead generationFree planfrom $20/month per user
17SuiteCRMSmall businesses, entrepreneursCustomization, flexibility, integrationOpen Source Software (free)from $0/month (self-hosted)
Frequently Asked Questions

Frequently Asked Questions

? What is sales automation?
A process that allows you to optimize routine tasks, increase the efficiency of the sales department, and improve customer service
? Which features are important?
Contact management, sales pipeline, marketing automation, reporting, integrations with other tools
? How much does implementation cost?
The cost varies depending on the functionality, number of users, and selected tariff plan. There are free options with limited functionality
? How to choose the optimal solution?
Determine needs, budget, scalability, and integration capabilities. Test demo versions before purchasing
? Is technical support needed?
Technical support is important, especially during the implementation and training phases. Make sure the provider provides quality support