Best CRMs for Chat: Top 21 Systems

LP-CRM - CRM for product business, e-commerce and services. Integration with chats, order processing, sales automation. Increase the profit of your business with LP-CRM!

Main Advantages

• Convenient customer management. All customer information in one place, easy access and quick search.
• Sales automation. Automate order processing to avoid losing customers and increase profits.
• Integration with messengers. Communicate with customers in familiar channels and quickly answer questions.
• Real-time analytics. Track key business metrics and make informed decisions with LP-CRM.

Functionality

• Chat automation
• Easy start for business
• User-friendly interface
• Integration with platforms
• Reporting and analytics

CPAshka - CRM for dropshipping in Ukraine, which simplifies working with chats and automates the accounting of dropshippers. Optimize communication with customers and focus on business development!

Main Advantages

• Automation of dropshipping. Forget about the routine! CPAshka automates order tracking, payments and analytics for dropshippers.
• Accounting for dropshippers. CPAshka automatically counts your dropshippers, their orders and profits. No confusion!
• Sales analytics. Get clear reports on sales, profitability and the effectiveness of your dropshippers in real time.
• Chat integration. CPAshka easily integrates with popular platforms, simplifying communication with customers and dropshippers.

Functionality

• Accounting for dropshippers UA
• Chat automation
• Sales reporting
• Integration with TTH
• User-friendly interface

Vtiger CRM - platform for Sales, Marketing and Help Desk. Integrate chats with CRM, automate sales, improve customer support and manage marketing campaigns in one place. Streamline customer work with Vtiger!

Main Advantages

• Unified platform. All customer data in one place for effective Sales, Marketing and Help Desk.
• Increased sales. Optimize your sales funnel and close more deals with Vtiger.
• Improved support. Provide instant and personalized customer support.
• Routine automation. Save team time by automating daily tasks.

Functionality

• CRM for chats: integration with messengers
• Vtiger: a single platform for business
• Vtiger: sales automation
• Vtiger: marketing and support together
• CRM for chats: improving communication

monday sales CRM - is a flexible CRM system based on monday.com, ideal for sales teams that actively use chats. Automate processes, track leads, and improve customer communication without leaving your favorite messenger!

Main Advantages

• Convenient integration. Easily integrate with monday.com, all data in one place.
• Improved communication. Communicate more effectively with customers and the team.
• Sales automation. Automate routine tasks, focus on deals.
• Clear analytics. Track metrics, improve sales strategy.

Functionality

• Chat integration
• Sales automation
• Flexible customization
• Reporting and analytics
• Team collaboration

Agile CRM: A CRM that unifies sales, marketing, and service into a single platform. The perfect solution for chat integrations and effective customer relationship management.

Main Advantages

• All in one place. All communication channels, sales, and marketing - in a single Agile CRM system for seamless teamwork.
• Time saving. Automation of routine tasks allows you to focus on customers and increase profits.
• Personalized approach. With Agile CRM, you can easily track customer history and provide the best service.
• Sales growth. Optimize your sales funnel, analyze data, and increase conversion rates with Agile CRM.

Functionality

• Integration: everything in one place
• Automation: routine disappears
• User-friendly interface: easy to learn
• Support: quick assistance
• Price: affordable for business

Copper - CRM built for Google Workspace. Deep integration with Gmail allows you to manage contacts and deals directly from your email. Ideal for teams that actively use Google tools. Simplify communication and increase sales!

Main Advantages

• Integration with Gmail. Copper is tightly integrated with Gmail, saving you time and simplifying communication management.
• Data organization. All customer data in one place, making collaboration and decision-making easier.
• Sales increase. Copper helps you close more deals by optimizing the sales process and tracking progress.
• Routine automation. Automate everyday tasks, freeing up time for strategic initiatives.

Functionality

• Integration with Gmail
• Chat automation
• User-friendly interface
• Sales analytics
• Customer management

Salesforce Sales Cloud - leading CRM for enterprises. Expand your sales funnel, analyze data, and optimize customer interaction. Integrate chats for more effective lead engagement and personalized service.

Main Advantages

• Sales growth. Optimize your sales funnel, identify opportunities, and close more deals.
• Personalized communication. Interact with customers based on their needs and history.
• Forecasting the future. Analyze data, predict trends, and make informed decisions.
• Effective teamwork. Shared access to data, improved coordination, and team performance.

Functionality

• Chat integration
• Sales automation
• Funnel analytics
• Customer management
• Salesforce Sales Cloud

amoCRM - CRM system tailored for communication with customers in messengers. Build chat sales funnels, automate responses with bots, and manage all dialogues in one window. An ideal solution for chat-oriented business!

Main Advantages

• Increase sales. Convert more leads into customers with chat funnels and instant responses.
• Time saving. Automate routine tasks and focus on important communications.
• Omnichannel. All your chats in one place, don't lose a single customer.
• Service improvement. Fast and personalized support increases customer loyalty.

Functionality

• Chat sales funnels
• Bots for 24/7 support
• Omnichannel communications
• Integration with messengers
• Chat automation with customers

Odoo CRM is a part of the Odoo ERP platform that simplifies customer relationship management. Integration with other Odoo modules provides a comprehensive approach to business automation, including chat management.

Main Advantages

• Customer connection. All chats in one place for better communication and faster responses.
• Complete communication history. Saving communication history for a personalized approach.
• Sales automation. Simplifying the sales funnel through integration with Odoo.
• Performance analysis. Get reports and improve strategies based on chat data.

Functionality

• Chat integration
• Sales automation
• Contact management
• Real-time reporting
• ERP ecosystem

OneBox OS: CRM/ERP for your business. Integrate chats, manage processes, telephony, warehouse, and documents in a single system. Optimize communications and increase customer work efficiency!

Main Advantages

• Unified communication space. Combine chats from various sources in OneBox OS for convenient management.
• Request processing automation. Respond to clients quickly and resolve issues with automatic scenarios.
• Clear chat analytics. Get performance reports and improve service quality.
• Integration with other tools. OneBox OS combines chats with telephony, tasks, and document management.

Functionality

• Chat integration
• Sales automation
• Customer management
• Real-time reporting
• 24/7 support

SalesDrive - CRM for e-commerce, created for chats and online sales. Integrations with marketplaces, delivery services, payment systems and warehouse accounting. Automate your business and increase profits!

Main Advantages

• All in one place. Manage sales, warehouse, delivery and payments from a single SalesDrive platform.
• Sales growth. Integration with marketplaces increases customer reach and profit.
• Automation of routine. Forget manual data entry and reports. Automate business processes.
• Improving customer service. Quick response to customers and personalized approach with SalesDrive.

Functionality

• Sales automation
• Integrations for e-commerce
• Convenient CRM for chats
• SalesDrive 24/7 support
• Optimize your business

Insightly: CRM with project management and integrations, built for small and medium-sized businesses. Organize sales, marketing, and support in one place. Easily integrate with your favorite chat platforms!

Main Advantages

• Centralization of communications. Manage all customer conversations in one place without missing a message.
• Effective collaboration. Share information with your team and resolve issues faster.
• Sales automation. Simplify the sales process from lead to deal, saving time.
• Improved customer support. Provide instant response and quality service, increasing loyalty.

Functionality

• CRM chat integration
• Convenient for SMB
• Project management
• Sales automation
• Integrations with services

Bitrix24 - CRM and workspace for effective work with clients. Integrated platform for chats, sales, contact center and projects. Optimize communication and increase sales with Bitrix24!

Main Advantages

• Convenient communication. All chats with clients in one place, quick access to history.
• Sales automation. Increase conversion and build strong relationships with customers.
• Project organization. Manage tasks and communicate with the team in a single space.
• Comprehensive solution. Integration of all necessary tools for business in Bitrix24.

Functionality

• Integration with chats
• Sales automation
• Customer management
• Project organization
• User-friendly interface

Capsule CRM is a simple CRM for efficient work with contacts, deals and projects. Organize your customer base and improve communication by integrating with your chats! Ideal for teams looking for more productivity.

Main Advantages

• Contact Management. Keep all customer information in one place for effective interaction.
• Deal Tracking. Monitor every stage of sales and increase profits.
• Simple project management. Organize tasks, deadlines and communication in projects.
• Integration with tools. Connect your favorite apps to optimize your workflow.

Functionality

• Easy to use
• Chat integration
• Deal management
• Customer accounting
• Project support

Creatio (Sales) - low-code CRM for sales and marketing automation. Integrate chats and messengers, manage customer communications, and increase the efficiency of working with leads and deals. A platform for building your own CRM solutions.

Main Advantages

• Sales automation. Simplify the sales funnel and close deals faster with automated tasks.
• Convenient communication. Integrate chats and messengers for instant communication with customers.
• Simple setup. The Creatio platform allows you to quickly adapt the solution to your needs without code.
• Effective analytics. Get a complete overview of the data to make informed business decisions.

Functionality

• Integration with chats
• Sales automation
• Flexibility of settings
• Real-time analytics
• 24/7 customer support

Microsoft Dynamics 365 Sales - CRM for effective sales and deep integration with Microsoft 365 tools. Empower your team with Copilot. Manage customers and increase profits using powerful automation and analytics tools.

Main Advantages

• 365 Connection + Copilot. Effective communication and data analysis in one place, boosting productivity.
• Centralized History. All customer information in one place, quick access and personalization.
• Sales Automation. Optimize the sales funnel, attract more leads, increase profits.
• AI-Powered Forecasting. Accurate sales forecasts and trends, make informed decisions.

Functionality

• Chat Integration
• Sales Efficiency
• Report Automation
• Fast Support
• Microsoft Integration

Freshworks CRM (Freshsales) - CRM with built-in telephony, email, and AI. Automate sales and customer communication in chats! The ideal solution for managing communications and increasing team efficiency.

Main Advantages

• Unified platform. Unite communications and customer data for better service.
• Sales growth. Optimize the sales pipeline and close more deals faster.
• AI assistant. Automate routine tasks, get hints, and personalize interactions.
• Improved relationships. Build stronger customer relationships through personalization.

Functionality

• Chat integration
• User-friendly interface
• Sales automation
• AI assistant
• Communication analytics

Binotel SmartCRM: CRM from Binotel with a 360° customer card, analytics, and tasks. Integration with PBX for efficient chat and call handling. Optimize customer communication!

Main Advantages

• 360° Customer Profile. Complete communication history in one place for quick responses.
• Sales Automation. Simplifies the sales funnel and increases conversion rates.
• Real-time Reporting. Analyze team performance and improve service.
• Binotel PBX Integration. Connect chats with telephony for comprehensive service.

Functionality

• Chat Integration
• 360° Customer Profile
• Convenient Analytics
• Task Automation
• Binotel PBX Support

SuiteCRM - a powerful open-source CRM, flexible in customization. Integrate with chats and manage customer communications more efficiently. A free alternative to paid CRMs!

Main Advantages

• Open Source. Full freedom to customize to the needs of the business.
• Flexible integration. Easily integrates with other tools.
• Cost savings. No license fees, budget control.
• Improved communication. All customer data in one place.

Functionality

• CRM for chats
• Open Source
• Customization
• Integration
• SuiteCRM

Less Annoying CRM - a simple CRM system ideal for small businesses looking for an easy way to manage customers. No unnecessary features or complications! Integrate chats and keep all important information in one place.

Main Advantages

• Chat integration. Managing customers directly from your chats for better communication.
• Ease of use. Intuitive interface, no special knowledge required.
• Sales automation. Increase sales and improve customer service.
• Affordable price. An effective solution for small businesses with a limited budget.

Functionality

• Chat integration
• Sales automation
• User-friendly interface
• Customer support
• Affordable price

Apptivo - CRM platform for SMBs with a suite of integrated business applications. Manage sales, projects, and customer communications in one place. Integrate with chats for efficient interaction!

Main Advantages

• Convenient communication. Consolidate customer chats into a single Apptivo platform for instant responses.
• Data centralization. All customer information in one place for better service.
• Sales automation. Automate routine tasks to increase team productivity.
• Improved analytics. Analyze data from chats to improve sales and marketing strategies.

Functionality

• Integration with chats
• Centralized communications
• Sales automation
• Reporting and analytics
• 24/7 Customer support