Best CRMs for Call Tracking: Top 20

LP-CRM - CRM for product business, e-commerce and services. Optimize call accounting, sales and customer base in one place. An effective solution for growing your business!

Advantages

• Increased sales. Control customers, analyze data, automate the sales funnel and increase profits. LP-CRM helps you sell more!
• Optimization of communications. All calls, letters and messages in one place. Do not lose a single customer thanks to the integration of LP-CRM channels.
• Performance analytics. Get reports on calls, sales and work of managers. LP-CRM will show what works and what needs improvement!
• Automation of routine. Forget about manual data entry. LP-CRM automates processes, freeing up time for strategic tasks.

Functionality

• Call automation
• User-friendly interface
• Integration with API
• Call reports
• Customer support 24/7

CPAshka - CRM for dropshipping in Ukraine. Automation of accounting for dropshippers, orders and payments. An effective tool for controlling calls and improving communication with customers.

Advantages

• Automation of dropshipping. CPAshka simplifies the accounting of orders, payments and dropshippers, freeing up your time.
• Accounting for dropshippers. Automatic calculation of payments and analysis of the effectiveness of each partner.
• Increased profits. Optimize the sales funnel and improve conversion rates.
• User-friendly interface. Intuitive design for quick learning and efficient work.

Functionality

• Call accounting
• Dropshipping automation
• Convenient CRM for Ukraine
• Counting dropshippers
• Integration with CPA networks

Pipedrive - CRM built to drive more deals. Visualize your sales pipeline, track your calls and easily manage contacts. Great for call tracking and effective deal management.

Advantages

• Зручний облік дзвінків. Easily record call history, plan next steps, and don't miss a thing.
• Sales visualization. Clear deal pipeline to control and forecast results.
• Increased conversion. Pipedrive tools help turn leads into customers.
• Simple integration. Easily connect Pipedrive to other important services.

Functionality

• Call tracking
• Visual deals
• Convenient CRM
• Sales automation
• Pipedrive support

Apptivo is a suite of business applications with a CRM core, perfect for SMBs. Manage customers, sales, and projects. Streamline call accounting and other business processes in one place!

Advantages

• Easy call control. The entire communication history in one place. Convenient monitoring of team performance.
• Sales growth. Call analysis helps identify weaknesses and improve scripts.
• Cost optimization. Telephony integration and reporting automation reduces personnel costs.
• Service improvement. Quick access to customer information increases loyalty.

Functionality

• Call accounting: simple, effective
• CRM for SMBs: all in one
• Telephony integration: convenient
• Call reports: analyze
• Apptivo: scale your business

OneBox OS: CRM/ERP platform for call accounting, processes, warehouse and document management. Optimize your business with integrated telephony and communication control in one solution.

Advantages

• Integration of telephony. All calls in one place, no missed customer.
• Automation of communications. Saving time on routine tasks, focusing on customers.
• Complete history of communication. Access to all information about the client in one click.
• Call reporting. Analyze the effectiveness of communications, improve sales.

Functionality

• Call accounting
• CRM+ERP platform
• Business automation
• Integration of telephony
• From OneBox OS

Odoo CRM is a module of the powerful Odoo ERP system that helps effectively manage customers and sales. Integrated call accounting, sales funnel automation, analytics - all in one tool for your business!

Advantages

• Зручний облік дзвінків. The entire history of customer communications in one place. Easily track conversations and plan next steps.
• Integration with ERP. Odoo CRM easily integrates with other Odoo modules such as accounting and warehouse management for a complete business picture.
• Sales optimization. Automate the sales funnel, track leads and increase conversion.
• Improved communication. With Odoo CRM, you will never forget an important call or meeting. Always on time and organized.

Functionality

• Облік дзвінків
• Інтеграція з ERP
• Автоматизація продажів
• Звітність та аналітика
• Гнучкість налаштувань

NetHunt CRM is a CRM for Gmail that allows you to manage leads, sales funnels and automate processes directly from your mail. Integrate call accounting and other important information for the effective operation of the sales department.

Advantages

• Gmail + CRM = ❤️. Manage clients and deals directly in your Gmail inbox, without switching between tabs.
• Saving time. Automation of routine tasks frees up time for communicating with clients.
• Clear sales funnel. Visualizing the sales process helps not to lose a single deal.
• Detailed analytics. Call and sales reports for making informed decisions.

Functionality

• Integration with Gmail
• Sales automation
• Lead and call tracking
• Sales funnels
• Call reporting

Creatio (Sales) - low-code CRM for sales automation. Integrate call accounting and manage customer communications more efficiently. Build your own sales process by customizing the system to the needs of your business.

Advantages

• Automation of communications. Optimize request processing and increase customer satisfaction.
• Real-time call analytics. Make informed decisions based on call data.
• Creatio low-code capabilities. Easily customize the platform to your needs without code.
• Integration with telephony. Integrate with existing services for convenient work.

Functionality

• Creatio call accounting
• Low code
• Process automation
• Sales CRM
• CRM platform

Copper - CRM built for Google Workspace. Deep integration with Gmail makes it an ideal choice for call tracking and communication management directly from your mail. Simplify work and increase the efficiency of the sales department!

Advantages

• Integration with Gmail. Manage clients directly from your mail, no switching between tabs!
• Automatic call recording. The entire history of communication with the client in one place, easy to find the necessary information.
• Call reporting. Analyze team performance and improve sales strategies.
• Sales funnel optimization. Track every stage of the deal and increase conversion with Copper.

Functionality

• Integration with Gmail
• Call reporting
• Sales automation
• Simple interface
• Convenient customer accounting

Capsule CRM - a simple tool for managing customers, deals, and projects. Easily track calls, correspondence, and the entire customer interaction history. Streamline your business with Capsule CRM! benefit1 - Simple interface

Advantages

• Простий інтерфейс. Easy to learn and use, no special knowledge required.
• Effective communication. All calls and contacts in one place for better interaction.
• Convenient deal management. Track every deal from start to finish, maximize profit.
• Integration with tools. Connect to email services, telephony, and other services.

Functionality

• Simple interface
• Call tracking
• Deal management
• Convenient CRM
• Integration with mail

HubSpot CRM: Free CRM for call tracking and customer management. Marketing, sales, and support in one platform. Optimize call tracking and improve customer communication.

Advantages

• Free core. Get a powerful start with free basic functionality.
• All in one place. Unite marketing, sales, and support for effective work.
• User-friendly interface. Intuitive design, easy to use for the team.
• Sales automation. Save time by automating routine tasks and processes.

Functionality

• Call tracking
• Free CRM
• Sales and marketing
• Call reporting
• HubSpot integration

SuiteCRM - open-source CRM that is perfect for call tracking and comprehensive automation. Flexible customization allows you to adapt the system to the needs of your business. Get full control over customer communication!

Advantages

• Free code. Saving money on licenses, full control over data.
• Flexible adaptation. Customize to suit the needs of your business without restrictions.
• Call tracking. Detailed history of communication with clients is always at hand.
• Call analytics. Optimize the work of the sales department, improve service.

Functionality

• Call tracking
• Customization
• Open-source CRM
• SuiteCRM
• Call analytics

KeepinCRM - A simple CRM for small and medium-sized businesses. Clients, tasks, deals, inventory, and finances in one system. Specifically for call tracking and effective customer relationship management! benefit1 - Communication control

Advantages

• Контроль комунікацій. The entire call history in one place, no customer is forgotten! benefit_desc2 - Increase conversion rates by analyzing call recordings and manager performance. benefit_desc3 - All customer information is always at your fingertips. benefit_desc4 - Automatic call recording and linking to customers. characteristic1 - Simple call tracking
• Sales optimization. Підвищуйте конверсію, аналізуючи записи розмов та ефективність менеджерів.
• Simple customer management. Вся інформація про клієнтів завжди під рукою.
• Telephony integration. Автоматичний запис дзвінків та їх прив'язка до клієнтів.

Functionality

• Простий облік дзвінків
• SMB: customers, deals
• Tasks, inventory, finances
• KeepinCRM integration
• Sales optimization

Keap (formerly Infusionsoft) - CRM with powerful marketing automation, designed for entrepreneurs. Helps to systematize customer accounting, automate sales and communication. Great solution for organizing call accounting and customer base management.

Advantages

• Call accounting. Detailed statistics, analysis, improvement of communications with clients.
• Sales automation. Increase conversion, automate routine tasks, lead clients to success.
• Marketing automation. Attract more clients through targeted campaigns, personalized letters.
• Keap + marketing. Full control over business, automation, and increased profits.

Functionality

• Call accounting
• Marketing automation
• CRM for entrepreneurs
• Keap: CRM + marketing
• Ease of management

Binotel SmartCRM - CRM from Binotel for call accounting: 360° customer card, analytics, tasks and integration with PBX. Optimize call processing and increase sales!

Advantages

• 360° customer profile. All communication history in one place, instant access to important information for better service.
• Call analytics. Detailed performance reports, identify strengths and weaknesses, optimize team performance.
• Task automation. Reminders, assignment of responsible persons, monitoring of execution, do not miss any important detail.
• Integration with Binotel PBX. Convenient call management directly in CRM, saving time and increasing productivity.

Functionality

• 360° customer card
• Convenient call analytics
• Task automation
• Integration with PBX
• Easy call accounting

KeyCRM - Ukrainian CRM for call tracking, order management from all channels, and customer communications. Telephony integration, warehouse management, and powerful analytics in one system. Optimize sales and improve customer service!

Advantages

• All calls in one place. With KeyCRM, you won't miss a single call, and the entire communication history is always at your fingertips.
• Convenient integration. Easily connect all the necessary communication channels and services to KeyCRM.
• Sales automation. Optimize your sales funnel and increase profits with task automation.
• Comprehensive analytics. Track call effectiveness and improve customer communication with KeyCRM.

Functionality

• Simple call tracking
• Telephony integration
• Sales automation
• Call reporting
• Ukrainian language support

monday sales CRM: flexible CRM for sales teams that runs on the monday.com platform. Specializes in call tracking, allowing you to effectively manage customer communications and increase sales team productivity.

Advantages

• Centralization of data. Store customer information in one place for easy access.
• Automation of calls. Save time on routine tasks with automation.
• User-friendly interface. Intuitively understandable design for quick team adaptation.
• Real-time reporting. Track sales metrics for informed decision making.

Functionality

• Call tracking
• Integration with monday.com
• Sales automation
• Call reporting
• Lead management

SalesDrive: CRM for online stores that simplifies call tracking, orders, inventory, and integration with marketplaces, delivery, and payment systems. Automate your business!

Advantages

• Everything in one place. Manage sales, delivery and warehouse from a single SalesDrive platform.
• Integration with marketplaces. Increase sales by easily managing products on different platforms.
• Automation of routine. SalesDrive optimizes processes, freeing up your time for business development.
• Convenient sales analytics. Track key metrics and make informed decisions based on data.

Functionality

• SalesDrive call accounting
• Integration with marketplaces
• Online sales automation
• CRM for online stores
• Convenient warehouse management

Salesforce Sales Cloud - #1 CRM for building effective sales funnels and deep analytics. Optimize call tracking, increase conversion rates, and increase your business profit!

Advantages

• Ефективні воронки продажів. Salesforce Sales Cloud helps create, track and optimize sales funnels, increasing conversion rates.
• Глибока аналітика даних. Get valuable insights about customers and sales for informed decision making.
• Підвищення продуктивності. Optimize sales department operations, automate routine tasks, and increase the efficiency of each manager.
• Зростання прибутковості. Increase sales, improve customer retention and achieve steady profit growth.

Functionality

• Call tracking
• Sales funnel
• Salesforce analytics
• Process automation
• Enterprise reporting

Insightly: CRM for SMBs that combines customer management, project management, and integrations. Streamline call logging and communication, increase sales efficiency, and improve customer service.

Advantages

• Efficient communication logging. With Insightly, no important call will be missed. Track history, improve service!
• Projects + clients in one place. Combine customer and project management for better team coordination and increased profits.
• Clear call analytics. Analyze call performance, identify trends, and improve sales strategies with Insightly.
• Integration with other services. Insightly easily integrates with your favorite tools for seamless operation.

Functionality

• Call logging
• Projects and CRM
• SMB solution
• Integrations
• Sales automation